Outlet Manager at Casualfood leading a team to provide exceptional guest experiences at Berlin - Schönefeld Airport. Responsible for menu planning, team training, and operational excellence.
About the role
- Business Manager leading the Connect to Work programme at Seetec. Driving performance, ensuring compliance and budget control in employment services.
Responsibilities
- Be the lead contact for the Connect to work service and be responsible for submission of reports, addressing any queries, and providing all required information.
- Work with the Operations Manager to develop a strategy and be accountable for the delivery of the strategy.
- Responsibility to deliver all contractually set KPI’s across a range of metrics eg. customer services standards, performance, financial, compliance and quality.
- Lead, inspire, motivate, coach and over supervision to teams to deliver team and individual targets.
- Effectively manage a high-quality service that adheres to the principles of Connect to work best practice.
- Drive and monitor stakeholder engagement to ensure development of a robust referral pipeline.
- Attend multidisciplinary team meetings, delivering presentations as needed to promote provision.
- Monitor and manage performance of the Employment Specialists – guide them individually on best practice and achieving individual and team job outcome targets.
- Create a culture of continuous improvement.
- Identify training needs of staff and arrange appropriate training to support with continuous professional development.
- Supporting the design and delivery of in-house staff training and development (including facilitating peer learning and best practice).
- Coordinate the work of Employment Specialists in a region in relation to building relationships with employers to effectively access the hidden labour market, external agencies and delivery of job seeking groups.
- Being responsible for the production of quantitative and qualitative reports on the designated services.
- Manage all contracts within a pre-determined financial budget.
- Managing Profit and Loss and monthly financial forecasting.
- Regularly review management information to identify emerging trends to proactively address potential risk areas across contracts (performance, compliance, quality and staffing resources).
- Implement Performance Management metrics, identifying skills gaps, mentoring and coaching staff.
- Drive a high-performance culture in line with Seetec Pluss’ vision and values.
- Working with Quality and Compliance teams, ensure checks and controls are in place, which are regularly reviewed and are adhered to.
- Develop and maintain relationships with external stakeholders, including central government agencies, local authorities and other key customers, to enhance Seetec Pluss’ influence in the market.
- Own and share local Jobcentre Plus (JCP) relationships to ensure appropriate referrals to your contracts.
- Develop relationships with other third parties for signposting referrals, where relevant.
- Deliver a positive experience to all customers, ensuring they positively engage with the service and identify opportunities to enhance the service further.
- Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.
Requirements
- Extensive leadership and management experience
- A detailed working knowledge of the local labour market in the advertised geographical locations
- GCSE or equivalent in English and Maths at Grade C/4 or above
- Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business
- Experience of partnership management
- Experience of working in a target driven environment
- Experience of delivering services to meet contractual and quality standards
Benefits
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Pension - 5% Employee 5% Employer
- Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Salary Increase in line with national average
- Refer a Friend Scheme
- Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
General Manager at Casualfood responsible for strategic and operational management of locations. Overseeing guest experience and team culture at Stuttgart airport.
General Manager at Casualfood overseeing operations at airport restaurants. Responsible for strategic leadership, budget planning, and employee development.
Restaurant Manager leading a team and developing menu at Casualfood's restaurant in Berlin Schönefeld airport. Ensure compliance with standards and train staff for optimal performance.
Deputy Outlet Manager at Casualfood supporting daily operations at Flughafen BER. Ensuring smooth operations and quality standards in a fast - paced environment.
QLD State Manager leading the Queensland Branch sales team for Konica Minolta. Responsible for achieving sales targets, coaching, and managing the sales team in Brisbane.
Application Manager overseeing the lifecycle of business applications at LOXXESS AG. Responsible for coordination, stability, and quality of application management.
Operational leader responsible for logistical service fulfillment at LOXXESS AG, ensuring productivity and quality standards. Leading an operational team and overseeing all operational processes.
Support the Store Manager while managing daily operations and ensuring customer satisfaction in a retail shop focused on fashion trends in Interlaken, Switzerland.
Store Manager overseeing operations and team development in retail clothing store in Interlaken. Responsible for merchandising, sales planning, and staff training to achieve business goals.