Onsite Operations Manager

Posted 15 hours ago

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About the role

  • To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management.
  • Has direct responsibility for less than 25 colleagues.
  • Oversees internal quality review process and reports monthly.
  • Assures compliance with client internal controls, audit requirements and service agreement requirements.
  • Establishes business plan with goals and objectives for assigned clients.
  • Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulations, disability plan document, industry best practices and client service requirements.
  • Establishes and maintains client contacts.
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Travels as required.

Requirements

  • Bachelor's degree from an accredited college or university preferred
  • Licenses as required
  • Professional certifications appropriate to line of business preferred
  • Eight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience.
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Leadership/management/motivational skills
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies.

Benefits

  • medical
  • dental
  • vision
  • 401k and matching
  • PTO
  • disability and life insurance
  • employee assistance
  • flexible spending or health savings account
  • other additional voluntary benefits

Job title

Operations Manager

Job type

Experience level

SeniorLead

Salary

$62,630 - $85,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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