Quality Assurance Employee executing inspections and quality control for the production processes at Mendritzki Group in Schmalkalden. Collaborating on customer complaints and documentation tasks for quality assurance.
About the role
- Quality Assurance Specialist responsible for auditing auto damage estimates for compliance and accuracy. Evaluating estimates and providing quality feedback to ensure adherence to standards.
Responsibilities
- Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
- Identifies trends and areas of opportunity for increased service efficiency and quality.
- Works in partnership with stakeholders to ensure all required and relevant data elements, including but not limited to client demographics, client contacts, 3rd party connections, contract records, and performance guarantees are accurately and consistently captured in the client relationship management system.
- Compiles audit results and submits to manager for review.
- Provides audit results for quarterly stewardship reports.
- Monitors ongoing action items logs and project plans with appropriate stakeholders.
- Updates vendor resources to mapping program
- Performs other duties as assigned.
- Supports the organization's quality program(s).
Requirements
- Automotive insurance industry background a plus.
- Four (2) years of industry experience or equivalent combination of education and experience required.
- Oral and written communication skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Ability to work independently or in a team environment
- Ability to meet or exceed Performance Competencies
- Collision estimating such as CCC, Audatex, Mitchell
Benefits
- medical
- dental
- vision
- 401k and matching
- PTO
- disability and life insurance
- employee assistance
- flexible spending or health savings account
- other additional voluntary benefits
Job title
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Experience level
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Degree requirement
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