Senior Manager overseeing Quality Control testing operations across global locations for QuidelOrtho. Focused on compliance, leadership, and strategic quality improvement initiatives.
About the role
- Area Manager overseeing home claims delivery and guiding Loss Adjusters in Australia. Leading operations and ensuring compliance with client and regulatory standards for Sedgwick.
Responsibilities
- Oversee the delivery of Home claims handled by Loss Adjusters, ensuring performance aligns with client expectations, regulatory requirements, and Sedgwick’s high standards.
- Lead day-to-day Home Adjusting operations, ensuring smooth workflow, quality outcomes, and SLA adherence.
- Support, coach and develop Loss Adjusters to elevate technical capability, customer focus, and overall performance.
- Maintain strong relationships with internal and external stakeholders, ensuring client expectations are clearly understood and consistently met.
- Use data insights (Darwin, Power BI) to manage portfolios, drive efficiencies, and achieve financial, compliance and operational targets.
Requirements
- Experienced insurance leader with a deep understanding of the claims lifecycle, regulatory requirements and client delivery expectations.
- Proven people-leadership capability, with a passion for coaching and developing high-performing teams.
- Commercially astute and comfortable using data to inform decisions, manage portfolios, and drive continuous improvement.
- Embrace digital tools, adapt easily to change, and thrive in a fast-moving, collaborative environment.
Benefits
- Hybrid working arrangement.
- Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education
- +0.5% on top of Superannuation Guarantee
- Domestic and International Career Pathways
- Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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