Customer Support Coordinator delivering technical support for complex security solutions. Collaborating with internal teams and external stakeholders to resolve service incidents while ensuring high performance standards.
About the role
- Information Security Manager at SEB managing cybersecurity within governance, risk, and compliance. Driving security initiatives to protect corporate and private customers in an evolving threat landscape.
Responsibilities
- Lead the improvements of the Information Security Management System (ISMS), ensuring it scales with organizational growth and the evolving threat landscape.
- Design and implement processes for identifying and treating ICT Risks in strict alignment with Non-Functional Requirements (NFR) and ICT frameworks.
- Perform security risk assessments for business and technology initiatives, ensuring security standards are met.
- Oversee the third-party assurance framework ensuring third-party vendors comply with security policies and requirements.
- Participate during security incidents, specifically managing the regulatory and data protection implications of Data Breaches and Third-Party incidents.
- Participate in security awareness and training programs for both employees and third parties to foster a risk-aware culture.
- Developing and presenting high-level security posture dashboards, risk heatmaps, and compliance roadmaps to stakeholders.
Requirements
- At least 5+ years of experience in the Information Security field, with a specialized focus on the GRC domain.
- Experience in designing and implementing security processes and frameworks, rather than just maintaining them.
- Ability to lead and manage large-scale security initiatives and complex projects from conception to completion.
- Ability to translate technical cyber risks into business impact for high-level stakeholders.
- Experience in navigating regulatory and legal complexities.
- Professional information security certifications.
- Fluency in English and at least one of local Baltic language (Latvian, Lithuanian or Estonian), with excellent verbal and written communication skills.
Benefits
- Interesting and challenging work in highly professional international team.
- Friendly and welcoming culture.
- Hybrid way of working.
- Extensive opportunities for professional development.
- Attractive compensation and benefits.
- Challenging, cutting-edge work.
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