Index Client Services Manager managing customer retention, adoption, and satisfaction across the Americas region with a focus on client experience. Collaborating with teams to enhance onboar...
About the role
- Client Service Specialist at SEB supporting corporate clients with digital banking products. Delivering timely, accurate support and ensuring positive client experiences across communication channels.
Responsibilities
- As a Client Service Specialist, you will be an essential part of SEB’s support function, helping corporate clients navigate and use our digital banking products effectively.
- Your primary focus will be to deliver timely, accurate, and customer-focused support by handling day-to-day inquiries, resolving standard service issues, and ensuring positive client experience across various communication channels.
- You will work closely with internal teams to follow up on client requests, monitor open cases, and ensure service quality.
- In this role, attention to detail, clear communication, and a proactive approach to learning are key to success.
- You will also contribute to team collaboration by sharing knowledge, supporting colleagues, and actively participating in team routines and initiatives.
Requirements
- 1+ years of customer service experience – preferably in a corporate or technical support setting
- Basic technical literacy – ability to understand and use digital banking systems, experience with ticketing tools, MS Office and ability to read different types of codes (ISO 20022, SWIFT MT, txt, etc.)
- Customer-centric mindset with a passion for continuous improvement
- Proven ability to build and maintain relationships with clients, internal stakeholders, and cross-functional teams
- Solid analytical and problem-solving skills — ability to investigate and resolve technical issues
- Team-oriented attitude – open to collaboration, knowledge sharing, and supporting team goals
- Great communication skills and fluency in English
Benefits
- International opportunities and working environment
- Long-term stability
- Extensive training and learning opportunities
- Numerous opportunities to move internally - horizontally and vertically
- A caring, supportive and respectful culture
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