AD
AND DigitalHead of Client Services
Head of Client Services managing client relationships and account growth at AND Digital. Responsible for strategic direction and innovative solutions in a digital environment.
About the role
- Deliver a face-to-face service to support clients across the Highlands Local Authority area.
- Build rapport and help people understand the benefits they may be entitled to.
- Provide accurate advice to clients and escalate complex enquiries and complaints when necessary.
- Treat all clients with dignity, fairness, and respect.
- Maintain strong relationships with local bodies to continuously improve service quality.
Requirements
- Success Profiles Behaviours: Communicating and Influencing - Level 2
- Success Profiles Behaviours: Making Effective Decisions - Level 2
- Success Profiles Behaviours: Changing and Improving - Level 2
- Operational Leadership and Management – Level Awareness
- Data and Insight - Level Awareness
- Excellent communication skills to listen to clients
- Good attention to detail to support clients through the application process
- Ability to travel to carry out home and outreach visits
- Ability to work independently and as part of a team
- Confident managing your own workload and diary
Benefits
- We offer a supportive and inclusive working environment along with a wide range of employee benefits.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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