Client Services Manager leading Tier 1/Tier 2 support teams for NetVendor. Responsible for customer service delivery, team performance, and process improvement.
About the role
- Client Support Advisor role supporting clients face-to-face in the Highlands Local Authority area. Helping clients understand their benefits with a focus on dignity, fairness, and respect.
Responsibilities
- Deliver a face-to-face service to support clients across the Highlands Local Authority area.
- Build rapport and help people understand the benefits they may be entitled to.
- Provide accurate advice to clients and escalate complex enquiries and complaints when necessary.
- Treat all clients with dignity, fairness, and respect.
- Maintain strong relationships with local bodies to continuously improve service quality.
Requirements
- Success Profiles Behaviours: Communicating and Influencing - Level 2
- Success Profiles Behaviours: Making Effective Decisions - Level 2
- Success Profiles Behaviours: Changing and Improving - Level 2
- Operational Leadership and Management – Level Awareness
- Data and Insight - Level Awareness
- Excellent communication skills to listen to clients
- Good attention to detail to support clients through the application process
- Ability to travel to carry out home and outreach visits
- Ability to work independently and as part of a team
- Confident managing your own workload and diary
Benefits
- We offer a supportive and inclusive working environment along with a wide range of employee benefits.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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