Quality Assurance & Customer Support Specialist reviewing field work for accuracy and providing customer communication support. Involved in quality assurance and light administrative tasks.
About the role
- Review and approve warranty claims while handling reclaim warranty expenses in automotive manufacturing. Liaise with distributors and analyze claim data for process improvements.
Responsibilities
- Review and approve warranty/campaign claims submitted by distributors
- Handle reclaim warranty expense from all local suppliers
- Prepare executive reports summarizing approved claims
- Serve as liaison between HMMA and distributors regarding field claim information
- Analyze claim data and make necessary input/actions
- Review all financial information and reconcile accordingly
- Maintain HMMA Warranty Policy and Procedure manual and Warranty and Service agreements
- Process warranty claims for chargeback to all local suppliers
- Negotiate cost-sharing ratios and other related issues with suppliers
- Discuss test/analysis results with suppliers and recommend necessary corrective actions
Requirements
- Bachelor’s degree in Business Administration or equivalent preferred
- 0 – 10 years of job-related experience preferred
- 3 – 5 years experience with data analysis desired
- Word, Excel, PowerPoint skills desired
- SAP desired
- Technical knowledge of vehicle systems desired
Benefits
- Position may require occasional travel (domestic or foreign)
- Flexibility in working hours to include weekends, holidays, and off shift
- Relevant training will be provided if assigned these job duties
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Quality Assurance Intern providing support in cGMP Quality Systems, document reviews, and compliance checks. Collaborating with teams on quality initiatives and assisting in various testing programs.
Data Labeler/QA reviewing and improving 2D and 3D geospatial data accuracy. Working with GIS tools to contribute to realistic digital environments.
Lead Quality Engineer focusing on manual QA in the fintech domain, implementing testing standards and processes. Collaborating with clients and teams to ensure high - quality software deliveries.
Quality Engineer focusing on product quality throughout the lifecycle at Kärcher Municipal GmbH. Experience required in quality management within industrial sectors, particularly for special vehicles.
Quality Assurance Engineer leading automated testing strategy for Mechatronic Infrastructure. Engaging with stakeholders to enhance quality, reliability, and efficiency in automation processes.
Conduct product testing for various tools and garden equipment at Einhell. Ensure high standards and assist in product improvement through detailed documentation and evaluations.
Quality Assurance Specialist ensuring Quality Management System compliance within regulated medical device sector. Collaborating with international stakeholders to manage document control and training initiatives.
Senior Quality Engineer providing leadership to improve Quality Engineering for Supply Chain. Collaborating across multiple sites to support regulatory compliance and quality goals.
Quality Assurance Assessor for e.surv auditing valuation reports daily. Supporting client SLAs, collaborating with teams, and ensuring high - quality standards.