Quality Assurance & Customer Support Specialist reviewing field work for accuracy and providing customer communication support. Involved in quality assurance and light administrative tasks.
About the role
- Lead Quality Engineer focusing on manual QA in the fintech domain, implementing testing standards and processes. Collaborating with clients and teams to ensure high-quality software deliveries.
Responsibilities
- Performs functional testing across all development projects.
- Contributes to project estimates by defining required testing effort.
- Collaborates with clients to understand customization requirements.
- Partners with clients to validate delivered solutions.
- Develops and provides user documentation as needed for each project.
- Develops, maintains, and enhances manual or automated test scripts, test cases, utilities, simulators, data sets, and other tools necessary to execute test plans.
- Creates comprehensive test plans based on user stories and developer unit testing.
- Communicates testing activities and findings clearly in both oral and written formats, including during daily stand‑ups, demonstrations, and Jira updates.
- Manages and prioritizes daily testing activities independently.
- Provides internal quality assurance to ensure delivery of high‑quality solutions.
- Supports the product owner by identifying risks and contributing to mitigation strategies.
- Organizes and maintains the teams ’ test script repository.
- Performs other related duties as assigned.
Requirements
- Experience working with PeopleSoft Financials specifically the General Ledger and Asset Management modules or knowledge of functional business processes related to the General Ledger and Asset management modules.
- Strong understanding of business processes related to General Ledger and Asset Management.
- Hands‑on experience evaluating, planning, and testing PUM upgrades.
- Proven ability to create and execute functional, integration, and user acceptance testing for system upgrades.
- Practical Accounting and/or Banking experience.
- Proficiency with Microsoft Excel.
- Knowledge of software testing methods, tools, and technologies.
- Familiarity with quality management practices used to deliver defect‑free software aligned with client and stakeholder needs.
- Understanding of agile development principles, processes, phases, and roles.
- Strong organizational skills with the ability to manage multiple priorities.
- Inquisitive mindset with a willingness to ask questions and seek clarity.
- Ability to work independently, demonstrating initiative and ownership of deliverables.
- Resourceful, with the ability to dig for answers and think creatively.
- Skill in understanding and focusing on client needs.
- Ability to work effectively in an agile environment with close collaboration between developers and testers.
- Ability to deliver high‑quality results under pressure and within tight deadlines.
- Strong interpersonal and team‑building abilities when working with technical and non‑technical colleagues.
- Excellent verbal and written communication skills.
- Bachelor's degree or an equivalent combination of education, training, and related experience
Benefits
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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