Hybrid VP – Customer Security & Trust

Posted 34 minutes ago

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About the role

  • Senior Director responsible for customer-facing security representation, leading technical discussions, and ensuring security architecture confidence within the company.

Responsibilities

  • Serve as the primary security representative in customer and prospect engagements, including security deep dives, architecture reviews, due diligence activities and executive briefings.
  • Articulate security architecture, threat model, controls, and risk management approach across cloud, application, data, and identity layers.
  • Drive technical security discussions during pre-procurement stages, addressing customer concerns related to confidentiality, integrity, availability, privacy, and compliance.
  • Partner with Sales and Customer Success teams to support deal cycles by proactively addressing security objections and accelerating trust.
  • Act as a bridge between customers and internal security, engineering, and product teams to clarify requirements, risks, and roadmap alignment.
  • Maintain a comprehensive understanding of the organization’s security design, tooling, processes, and incident response capabilities to ensure accurate and consistent messaging.
  • Represent the company’s security program in customer-led penetration testing discussions, third-party assessments, and assurance reviews.
  • Contribute to the continuous improvement of customer-facing security artifacts, including security whitepapers, architecture diagrams, trust documentation, and FAQs.
  • Track emerging customer security expectations, regulatory trends, and industry best practices to inform security strategy and customer messaging.

Requirements

  • 12+ years of experience in information security, with a strong background in **Security Architecture, Cloud Security, Application Security and Compliance**.
  • Proven experience leading technical security discussions with external customers, auditors, or regulators.
  • Deep understanding of modern security architectures across cloud (AWS, Azure, or GCP), SaaS platforms, APIs, and distributed systems.
  • Strong knowledge of identity and access management, encryption, network security, application security, logging/monitoring, and incident response.
  • Hands-on experience with security frameworks and standards such as ISO 27001, SOC 2, NIST, CSA CCM, and privacy regulations (GDPR, etc.).
  • Ability to translate complex technical concepts into clear, business-relevant explanations for both technical and non-technical audiences.
  • Excellent written and verbal communication skills, with strong executive presence.

Job title

VP – Customer Security & Trust

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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