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SC
Onsite Operations Supervisor – Field Services
Posted 23 minutes ago
About the role
- Operations Supervisor managing railcar repair operations at Sasser Family Holdings. Leading safety initiatives and ensuring quality while supervising a workforce in Pine Bluff, AR.
Responsibilities
- Set an example and conduct activities consistent with the core values of CFRS contributing to a positive environment for communication, empowerment, and continuous improvement.
- Lead all employees in the safety initiatives and adhere to all railcar safety procedures.
- Supervise and direct a work force of between 1 to 20 employees in the mechanical servicing of railcar rolling stock in accordance with established quality control, engineering, safety, and customer standards while complying with established repair schedules.
- Ensure that the location/workforce is managed, so that key performance measurements meet or exceed budgeted goals and standards, i.e., efficiency, net income, labor hours, delays, cross-over, etc.
- Plan, organize and supervise production in accordance with priority goals and availability of resources to ensure adequate and timely customer service needs are met.
- Perform in-process quality inspections.
- Communicate location performance to site personnel to ensure consistent and efficient production flow.
- Utilize technical experience, expertise, and problem-solving abilities to achieve and maintain a quality repair.
- Maintain an efficient work force by training, counselling, and motivating staff.
- Ensure that all necessary documents, including regulatory, are accurate and completed on a timely basis.
- Ensure the appropriate applications of the labor time collection, quality standards, safety rules as well as other mobile site work rules as defined by the Company.
- Assist in employee personnel matters including hiring, recognition, development, discipline, training, and termination.
- Maintain an adequate quantity of all necessary material and supplies required to operate the repair facility in keeping with safety, quality, productivity, cost, and economic earnings.
- Coordinate reporting with all necessary personnel, key functional groups include customers, engineers, estimators, supply vendors, material supervisors, and site management.
- Ensure that the facility meets and operates within all applicable CFRS, local, state, and federal regulations in safety, environmental, labor, and transportation.
- Coordinates repair activities to meet the quality requirements of customers, CFRS and all regulatory agencies.
- Promote the repair facility within the community through involvement and support to projects that enhance the living standards of the community.
- Participate with bids and quotes for railcar repairs/projects.
- Interacts with Customers to ensure satisfaction, manage customer expectations, and set agreed upon production goals.
- Ensure site assets are maintained proactively.
- Maintain an adequate quantity of all necessary material and supplies required to operate an efficient repair operation in keeping with safety, quality, productivity, cost, and economic earnings.
Requirements
- Associate degree (A.A.) or equivalent from two-year college or technical school
- Proficient in Microsoft Office Suit and BRC generation software/ shop operating system
- Ability to deliver high level of customer service via phone and face to face interaction
- Strong knowledge of computer applications including, but not limited to, Microsoft Office suite, and Workforce Now (ADP) to manage accurate work team time accounting
- Basic AAR auditor training
- AAR Advanced Auditor certification
- Basic Finance and Accounting knowledge (KPIs, income statements, budgeting, margin, NOC, etc.)
- Effective Interviewing technique
- Ability to conduct effective performance reviews
- Experience in Lean Sigma.
- Participate in internal/external training, TBD by management.
- Team player.
- Effective listening skills.
- Highly effective communication skills verbally and in writing.
- Proven leadership track record.
Benefits
- Comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
- 100% Company-paid disability and life insurance plans
- 401K plan with company match PLUS additional end-of-year funding
- Paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
- 10 paid holidays annually
- Paid parental leave for new parents, as well as a monetary gift towards a 529 education account
- Confidential Employee Assistance Program
- Training and tuition reimbursement
- Community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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