Onsite Operations Supervisor – Field Services

Posted 23 minutes ago

Apply now

About the role

  • Operations Supervisor managing railcar repair operations at Sasser Family Holdings, ensuring safety, quality, and financial performance in transportation asset services. Leading a team and engaging with customers for high operational standards.

Responsibilities

  • Responsible for managing the day-to-day operational performance of a railcar repair operations
  • Accountable for leading and managing railcar repair events via direct contact with customer base while ensuring a positive financial return on tasks performed
  • Ensure safety; quality and environmental responsibilities are realized
  • Responsible in staff development, succession planning, and motivating site personnel to achieve all strategic business objectives
  • Set an example and conduct activities consistent with the core values of CFRS contributing to a positive environment for communication, empowerment, and continuous improvement
  • Lead all employees in the safety initiatives and adhere to all railcar safety procedures
  • Supervise and direct a workforce of between 1 to 20 employees in the mechanical servicing of railcar rolling stock in accordance with established quality control, engineering, safety, and customer standards while complying with established repair schedules
  • Ensure that the location/workforce is managed, so that key performance measurements meet or exceed budgeted goals and standards
  • Plan, organize and supervise production in accordance with priority goals and availability of resources to ensure adequate and timely customer service needs are met
  • Perform in-process quality inspections
  • Utilize technical experience, expertise, and problem-solving abilities to achieve and maintain a quality repair
  • Maintain an efficient workforce by training, counselling, and motivating staff
  • Ensure that all necessary documents, including regulatory, are accurate and completed on a timely basis
  • Ensure the appropriate applications of the labor time collection, quality standards, safety rules as well as other mobile site work rules as defined by the Company
  • Assist in employee personnel matters including hiring, recognition, development, discipline, training, and termination
  • Coordinate reporting with all necessary personnel, key functional groups include customers, engineers, estimators, supply vendors, material supervisors, and site management
  • Ensure that the facility meets and operates within all applicable CFRS, local, state, and federal regulations in safety, environmental, labor, and transportation.
  • Coordinates repair activities to meet the quality requirements of customers, CFRS, and all regulatory agencies
  • Promote the repair facility within the community through involvement and support to projects that enhance the living standards of the community.

Requirements

  • Associate degree (A.A.) or equivalent from two-year college or technical school
  • Proficient in Microsoft Office Suit and BRC generation software/ shop operating system
  • Ability to deliver high level of customer service via phone and face to face interaction
  • Strong knowledge of computer applications including, but not limited to, Microsoft Office suite, and Workforce Now (ADP) to manage accurate work team time accounting
  • Basic AAR auditor training
  • AAR Advanced Auditor certification
  • Basic Finance and Accounting knowledge (KPIs, income statements, budgeting, margin, NOC, etc.)
  • Effective Interviewing technique
  • Ability to conduct effective performance reviews
  • Experience in Lean Sigma
  • Participate in internal/external training, TBD by management
  • Team player
  • Effective listening skills
  • Highly effective communication skills verbally and in writing.
  • Proven leadership track record.

Benefits

  • Comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
  • 100% Company-paid disability and life insurance plans
  • 401K plan with company match PLUS additional end-of-year funding
  • Paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
  • 10 paid holidays annually
  • Paid parental leave for new parents, as well as a monetary gift towards a 529 education account
  • Confidential Employee Assistance Program
  • Training and tuition reimbursement
  • Community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!

Job title

Operations Supervisor – Field Services

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job