Operations Supervisor managing railcar repair operations at Sasser Family Holdings, ensuring safety, quality, and financial performance in transportation asset services. Leading a team and engaging with customers for high operational standards.
Responsibilities
Responsible for managing the day-to-day operational performance of a railcar repair operations
Accountable for leading and managing railcar repair events via direct contact with customer base while ensuring a positive financial return on tasks performed
Ensure safety; quality and environmental responsibilities are realized
Responsible in staff development, succession planning, and motivating site personnel to achieve all strategic business objectives
Set an example and conduct activities consistent with the core values of CFRS contributing to a positive environment for communication, empowerment, and continuous improvement
Lead all employees in the safety initiatives and adhere to all railcar safety procedures
Supervise and direct a workforce of between 1 to 20 employees in the mechanical servicing of railcar rolling stock in accordance with established quality control, engineering, safety, and customer standards while complying with established repair schedules
Ensure that the location/workforce is managed, so that key performance measurements meet or exceed budgeted goals and standards
Plan, organize and supervise production in accordance with priority goals and availability of resources to ensure adequate and timely customer service needs are met
Perform in-process quality inspections
Utilize technical experience, expertise, and problem-solving abilities to achieve and maintain a quality repair
Maintain an efficient workforce by training, counselling, and motivating staff
Ensure that all necessary documents, including regulatory, are accurate and completed on a timely basis
Ensure the appropriate applications of the labor time collection, quality standards, safety rules as well as other mobile site work rules as defined by the Company
Assist in employee personnel matters including hiring, recognition, development, discipline, training, and termination
Coordinate reporting with all necessary personnel, key functional groups include customers, engineers, estimators, supply vendors, material supervisors, and site management
Ensure that the facility meets and operates within all applicable CFRS, local, state, and federal regulations in safety, environmental, labor, and transportation.
Coordinates repair activities to meet the quality requirements of customers, CFRS, and all regulatory agencies
Promote the repair facility within the community through involvement and support to projects that enhance the living standards of the community.
Requirements
Associate degree (A.A.) or equivalent from two-year college or technical school
Proficient in Microsoft Office Suit and BRC generation software/ shop operating system
Ability to deliver high level of customer service via phone and face to face interaction
Strong knowledge of computer applications including, but not limited to, Microsoft Office suite, and Workforce Now (ADP) to manage accurate work team time accounting
Basic AAR auditor training
AAR Advanced Auditor certification
Basic Finance and Accounting knowledge (KPIs, income statements, budgeting, margin, NOC, etc.)
Effective Interviewing technique
Ability to conduct effective performance reviews
Experience in Lean Sigma
Participate in internal/external training, TBD by management
Team player
Effective listening skills
Highly effective communication skills verbally and in writing.
Proven leadership track record.
Benefits
Comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
100% Company-paid disability and life insurance plans
401K plan with company match PLUS additional end-of-year funding
Paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
10 paid holidays annually
Paid parental leave for new parents, as well as a monetary gift towards a 529 education account
Confidential Employee Assistance Program
Training and tuition reimbursement
Community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!
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