MH
Occupational Therapists providing evidence - based care for patients and their families at Monash Health. Collaborating with Allied Health staff and gaining experience across various healthcare streams.
About the role
- Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
- Be responsible for the assigned product line to support sales target achievement in the defined territory
- Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
- Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
- Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
- Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
- Report on competitors' products and feedback information to the application specialist management and products management
- Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
- Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
- Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports
Requirements
- Academic degree in biological engineering, biotechnology or other life sciences related field
- Familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus
- Proven experience in a similar position and industry is advantageous
- Familiar with related products, laboratory processes and equipment
- Strong learning ability, and expert knowledge base in this area
- Ability to effectively interface with product / project / division management
- Excellent communication and presentation skills
- Strong customer orientation
- Proven software skills, e.g. Microsoft Office
- Fluent in English and ideally in other local languages.
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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