Senior Business Operations Consultant leading digital transformation projects for enhanced patient experiences at Cedars - Sinai. Collaborating with teams on strategic initiatives in a hybrid work environment.
About the role
- Business Process Expert optimizing Lead-to-Cash process for Sartorius Corporate Administration. In this role, you will design, implement, and improve customer engagement processes.
Responsibilities
- Map, standardize, and continuously improve end-to-end O2C processes
- Define and implement O2C policies, SOPs, controls, and SLAs; ensure compliance with tax, e-invoicing, VAT/GST, and SOX requirements
- Identify and eliminate bottlenecks; introduce automation
- Conduct root-cause analyses for disputes and billing errors and implement corrective actions
- Take responsibility for data quality and governance in the O2C area
- Establish data standards and approval processes and develop KPI dashboards in collaboration with Master Data and IT
- Use analytics to prioritize improvements and guide decision-making
- Lead O2C projects (ERP/CRM enhancements, e-invoicing rollouts) regarding scope, timeline, budget, and risks, and ensure milestone delivery using Agile or waterfall methods
- Ensure stakeholder alignment across Sales, Finance, Customer Service, Logistics, Compliance, and IT
- Execute change management measures (communication, training, adoption tracking) to round off your area of responsibility
Requirements
- Successfully completed degree in Business, Finance, Supply Chain, or a comparable field
- Proven several years of experience in O2C/AR/Order Management, Shared Services, or Finance Operations with demonstrable process optimization and project implementation
- Solid ERP knowledge, ideally SAP and CRM (SFDC)
- Extensive experience in project management, ideally complemented by relevant certifications (PMP/Prince2/Scrum)
- Ability to deliver compelling presentations and negotiate effectively across diverse stakeholder groups.
- Capability to break down complex problems into manageable components and develop structured solutions
- Skill in tailoring messages clearly and appropriately for different target audiences.
- Proven experience in designing and conducting workshops to drive process improvements and decision-making
- Fluent English skills and very good German skills complete your profile
Benefits
- Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings
- Work life balance: Remote options, flextime, flexible work schedules
- Attractive compensation: Vacation and holiday bonuses including pension benefits with a 35 hr. week and 30 vacation days
- Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
- Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
- Travel benefits: car leasing, bike leasing, large free parking garage, good bus connections
- Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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