Helpdesk Admin providing first - level technical support at Celtic Bank. Responsible for addressing tech issues and ensuring security compliance across the organization.
About the role
- IT Manager overseeing U.S. IT and ERP teams at OCULUS. Driving technology initiatives and improving infrastructure while ensuring system security and operational efficiency.
Responsibilities
- Guide and mentor the IT and ERP team, including training, task assignment, and performance feedback
- Lead team meetings, track project milestones, and ensure accountability
- Work cross‑functionally with all departments and collaborate with global HQ teams
- Oversee and maintain servers, networks, cloud services, and enterprise applications
- Manage the IT support queue; prioritize issues and ensure timely resolution
- Provide hands‑on support to both technical and non‑technical staff
- Develop and enforce IT and cybersecurity policies, standards, and best practices
- Lead infrastructure improvements including virtualization, storage, and network optimization
- Implement robust backup, disaster recovery, and security measures
- Troubleshoot complex issues and provide long‑term solutions
- Lead system upgrades, cloud migrations, and new technology implementations
- Build project scopes, timelines, and documentation
- Manage vendor relationships, budgets, and hardware/software procurement
- Identify opportunities for efficiency and technology enhancement
- Contribute to long‑term infrastructure roadmaps and organizational strategy
Requirements
- Bachelor’s degree in IT, Computer Science, or equivalent experience
- 3+ years of increasing responsibility in IT infrastructure or systems engineering
- Experience leading projects and supporting/mentoring technical staff
- Background in ERP systems
- Expertise in at least one major area: Windows Server, Linux, VMware/Hyper‑V, enterprise networking, Azure/AWS, or cybersecurity
- Strong troubleshooting ability across hardware, software, and networks
- Experience with high‑availability and disaster recovery design
- Relevant certifications (CompTIA Network+, Azure, AWS, VMware VCP) preferred
- Proficiency with Microsoft 365 (Outlook, Excel, Word, PowerPoint)
- Strong organizational, analytical, and communication skills
- Ability to maintain discretion and confidentiality
Benefits
- 100% employer‑paid medical insurance for employees
- Dental, vision, life insurance, STD/LTD
- 401(k) with company match
- 3 weeks of PTO to start + 9 paid holidays
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