IT Help Desk Agent supporting internal IT administration for OMEXOM, focusing on server and client management. Assisting users and documenting processes in Jira and Confluence.
About the role
- Helpdesk Admin providing first-level technical support at Celtic Bank. Responsible for addressing tech issues and ensuring security compliance across the organization.
Responsibilities
- Provide technical assistance and support for hardware, software, and network related issues in a timely and professional manner.
- Troubleshoot and resolve incidents involving workstations, mobile devices, printers, and peripheral equipment.
- Assist with the identification, documentation, and escalation of potential security risks in accordance with departmental procedures.
- Perform computer imaging and deployment, including operating system installation, configuration, and setup.
- Support user account lifecycle activities utilizing Okta, Active Directory, and Intune Company Portal.
- Provide technical support for Windows 11, Android, and iOS devices.
- Assist with patching and device management activities through BigFix.
- Maintain accurate documentation of support activities, procedures, and system configurations.
Requirements
- Prior experience in a help desk or technical support role within a corporate environment.
- Understanding of general information security risks, including patching practices,
- secure configurations, and user access hygiene.
- Strong analytical, problem-solving, and troubleshooting abilities.
- Effective interpersonal and communication skills, with the ability to provide clear and professional support to end users.
- Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment.
- Working knowledge of:
- Okta (user authentication, MFA support, application access).
- Active Directory (account administration, group membership management).
- Intune Company Portal (device enrollment, application deployment).
- Windows 11 operating system.
- Android and iOS mobile platforms.
- Printers and multifunction office devices.
- BigFix or similar patch management tools.
Benefits
- Medical, dental, vision
- 401(k) with employer match
- Life and long-term disability coverage
- HSA and FSA plans
- Holidays and paid time off requests
- Robust wellness program (we’re talking catered meals three times a week, lunch and learns, and onsite gym!)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
IT - Help Desk Agent managing IT administration and support for staff at OMEXOM. Engage in server and client management with strong documentation practices and user onboarding.
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