Lead Enterprise Architect at Orica defining strategic architecture vision for IT landscape across 400 sites in 60 countries. Driving innovation and agility in cloud and infrastructure domains.
About the role
- IT-Help Desk Agent managing IT administration and support for staff at OMEXOM. Engage in server and client management with strong documentation practices and user onboarding.
Responsibilities
- Take on various tasks in IT administration for MS Windows servers and clients as well as mobile devices
- Act as the first point of contact for colleagues and resolve incidents in 1st- and partially 2nd-level support
- Ensure smooth onboarding of new colleagues and set up users and devices
- Support users in the use of software and hardware
- Log and track support requests in the Jira ticketing system
- Escalate complex issues to the appropriate specialist departments
- Document processes, system configurations and changes in Atlassian Confluence and the Jira ticketing system
Requirements
- Completed vocational training in IT, e.g., IT specialist for system integration (m/f/d), or an equivalent qualification
- Experience with ticketing systems such as Atlassian Jira and remote support tools
- Basic knowledge of server administration and network environments
- Familiarity with concepts such as DNS, Active Directory/LDAP, Wireshark, PowerShell, and the OSI model
- Experience operating MS Windows Server environments is an advantage
- Previous experience in IT support or a help desk is required
- Technical affinity and curiosity
- Strong problem-solving skills
- Service-oriented approach to work
- Driver’s license (category B or class 3)
- Willingness to travel for regular regional assignments
- Good command of German and English
- Strong team and communication skills
Benefits
- A secure permanent position from 30 hours per week with a competitive salary
- Mobile working to improve work–life balance
- Flexible working hours for more freedom in your daily work
- 30 days of vacation for a balanced work–life balance
- Stock program with discounted conditions and free shares
- Employee referral program with bonuses up to €3,000
- Bike leasing for eco-friendly and flexible mobility
- Gym subsidies to support your health
- Childcare allowance to support families
- Pension and health-care contributions for long-term security
- Eyeglass allowance to ensure proper vision at work
- Corporate benefits program with numerous discounts from many partners
- Personal development through structured onboarding, further training and long-term perspectives
- Innovative projects with varied tasks and a modern working environment
- Contribute to the energy transition through sustainable projects and active climate protection
- Highest level of occupational safety thanks to clear standards, training and the goal of “zero accidents”
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IT Help Desk Agent supporting internal IT administration for OMEXOM, focusing on server and client management. Assisting users and documenting processes in Jira and Confluence.
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