Hybrid Customer Service Advisor – Everyday Banking

at Santander

• Job title: Customer Service Advisor – Everyday Banking
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £25,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Bradford, United Kingdom

About the role

• Customer Service Advisor providing support in a telephony-based role at Santander. Assisting customers with inquiries and transactions while ensuring outstanding service delivery.

Responsibilities

• Acting as the first point of contact for customers over the phone.
• Assisting with day-to-day transactions, queries, and servicing.
• Updating customer records.
• Helping to keep our customers and the bank safe.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Requirements

• Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we’ll provide you training.
• The ability to listen and communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Ability to follow process but also think on your feet.
• Openness to a broad range of activities even if outside of standard expectations.
• You will require the right to work in the UK.

Benefits

• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services: Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.