Vulnerability Manager managing vulnerability processes in a global security team, ensuring protection against cyber threats. Role includes vulnerability identification, assessment, and remediation guidance.
About the role
- Team Manager leading and supervising claims staff to ensure efficient processing at Santam's Contact Centre. Fostering a positive environment and achieving performance goals.
Responsibilities
- Lead and supervise a team of claims staff, providing guidance, coaching, and performance management
- Monitor and analyze team performance metrics, including productivity, quality assurance, and customer satisfaction
- Ensure compliance with industry regulations, company policies, and best practices in claims handling and customer service
- Conduct regular team meetings and provide ongoing training and development opportunities
- Foster a positive and inclusive work environment
- Handle escalated customer inquiries or complaints
- Prepare reports and provide regular updates to senior management on team performance
Requirements
- Matric / Grade 12 qualification
- Degree or National Diploma (NQF 6), with completed or ongoing Insurance-related programmes (NQF 5)
- Sound knowledge of the key outputs and performance measures of an SOS Contact Centre
- Minimum of 2–3 years’ call centre experience
- 3–5 years’ experience within the insurance industry
- At least 2 years’ experience or demonstrable exposure in a leadership / 2IC role
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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