Corporate Insurance Specialist overseeing global insurance coverage and captive duties at State Street Corporation. Responsible for compliance, vendor relationships, and insurance claims management.
About the role
- Insurance Consultant servicing broker requests, ensuring exceptional customer service in South Africa's leading insurance company. Role involves policy administration and client support.
Responsibilities
- Servicing broker requests, including enquiries
- Contribution to the net profit and growth targets for business
- Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions
- Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services
- Dealing with general insurance and policy specific enquiries
- Assisting to resolve all insurance queries within required timeframe and compliance requirements
- Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books
- Managing client expectation on expected turnaround times for submitted requests
- Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product
Requirements
- Matric/Grade 12
- 60 commercial lines FAIS credits
- A relevant insurance related qualification (e.g. NQF lev 5)
- Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
- Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
- Excellent verbal and written communication skills
- Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
Benefits
- Building strong, lasting relationships with employees
- Opportunities for growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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