Care Manager specializing in behavioral health for Centene. Develops and manages care plans for members with mental health and substance use disorder needs.
About the role
- Manage strategic planning and data analysis for Samsung's mobile services across Europe. Collaborate with various teams to develop and execute strategies for growth and customer retention.
Responsibilities
- Define EU C&S target revenue, sales, usage targets for up to 30 EU markets
- Develop and maintain advanced analytics and reporting tools to support strategic decision-making
- Leverage data to identify opportunities for growth, efficiency & customer satisfaction enhancements
- Ensure effective development of the C&S strategy and roadmap
- Collaborate with Global HQ in Suwon and local subsidiaries in Europe to execute an aligned EU strategy, securing engagement from all internal stakeholders
- Manage the creation of EU6 aligned delivery plans
- Provide quarterly roadmap updates to ensure prioritization and effective planning
- Oversee the planning & delivery of key proof of concepts / initiatives to enhance services value
- Influence and gain support from HQ for new propositions, partnerships, and features
- Ensure the on-time delivery of ETO and subsidiary roadmap initiatives and the C&S business targets
- Drive consistent governance, action planning, reporting, and effective meeting management with all senior European and local market mobile / services leaders
- Lead the monthly C&S LT meeting to enable appropriate level of planning & alignment on key topics
- Ensure aligned prioritization and effective delivery of key initiatives via weekly & monthly governance
- Accountable for the identification of risk to delivery of all C&S business units and strategic initiatives
- Engage regularly with product owners to resolve issues or plan improvements
- Validate delivery / prioritization EU market decisions with relevant commercial / consumer data
- Maximise breadth & quality of services insight to enhance 'Why Services' data points and customer understanding
- Identify, utilise, and enhance all available data sources to inform and optimize strategy
- Influence senior stakeholders to enhance services reporting (both BAU and big data analysis) and technical capability
- Create tailored business cases to unlock partner integration, services budget, and increased services headcount at subsidiaries
- Provide ad-hoc analysis across each business unit to support critical initiatives
- Ensure robust C&S reporting, analysis, and tracking to subsidiaries' including EU & market presidents
- Foster strong relationships with key stakeholders across the organization to ensure alignment and support for critical initiatives
- Act as the main point of contact for all strategic planning and data insights-related queries, providing expert guidance and support
- Engage senior stakeholders, championing services and aligning them to the C&S strategy
- Create and present content effectively in Mobile Presidents meetings to drive KPI uplift
- Increase services prioritization across EU Mobile presidents and channel leads
- Lead initiatives to innovate and improve services and processes, ensuring the organization stays ahead of industry trends and customer needs
- Implement guidelines in data analytics and strategy to drive continuous improvement throughout the organization
- Develop strategies to enhance the customer experience and drive customer engagement through data-driven insights and innovative solutions
- Work closely with customer service and product teams to ensure customer feedback is integrated into service improvements.
Requirements
- Minimum of 3 years of relevant experience in a large matrix organization driving key metrics
- Bachelor's degree or equivalent experience in business, management, economics, or a related field
- Shown experience engaging with C-level management
- Effective prioritization skills across multiple projects
- Ability to thrive in ambiguity and simplify complex problems to meet consumer needs
- Consistent record of leading and managing complex projects with multiple stakeholders
- Knowledge of the telecommunications or technology industry is a plus
- Strong problem-solving skills and a proactive approach to identifying and addressing business challenges
- Ability to manage change effectively and guide teams through periods of transition
- Strong numerical, written, and verbal communication skills
- Experience working cross-culturally with European and international colleagues.
Benefits
- Hybrid working – 3 days in the office and 2 days at home per week
- Bonus scheme linked to individual, team and company performance
- Car allowance
- Pension contribution
- Three volunteering days each year
- Holiday - 25 days plus bank holidays and an additional day off for your birthday
- Access to discounts on a wide range of Samsung products
- Access to a discount shopping portal
- Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
- Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
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