Clinical Services Manager role at DaVita, supporting clinics with safety and regulatory oversight through targeted coaching and quality initiatives. Ensuring compliance and addressing performance goals with teams.
About the role
- Service Delivery Manager responsible for client relationships and solution delivery in data center services. Overseeing operational execution and collaboration across teams.
Responsibilities
- Foster relationships across all levels providing comprehensive reports and insights with data-informed action plans
- Proactively monitor account health, anticipate and monitor risks, and coordinate mitigations across departments
- Partner with Strategic Accounts Directors & Solutions Engineers to discover, qualify, and scope opportunities
- Respond to RFPs/RFIs/RFQs with accurate reusable content
- Own customer onboarding & internal alignment
- Track delivery performance on portfolio accounts
- Assess existing services provided and promote value of our extended service offerings
- Lead incident/post-incident reviews for established accounts and drive continuous improvement
Requirements
- 5+ years of experience in a customer-facing role
- Excellent written and verbal communication skills
- Ability to translate technical details into business outcomes
- Proficiency with CRM/CPQ tools
- Experience with stakeholder management
- Background in mission critical environments and/or data center operations (preferred)
- Experience creating RFP/RFI/RFQ responses and building reusable proposal content (preferred)
- Familiarity with Salesforce/Revenue Cloud (or similar CPQ) (preferred)
- Bachelor’s degree in business or technology related fields (preferred)
Benefits
- 8 company-paid holidays
- 2 floating holidays
- PTO
- Comprehensive Benefits Package: Including Medical, Dental, and Vision
- Employee Assistance Program
- Employer-supported 401(K) with immediate 100% vesting and a 3% employer match
- Wellness Support: Access to HSA, mental health resources, and gym discounts
- Discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection
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