Service Delivery Manager responsible for client relationships and solution delivery in data center services. Overseeing operational execution and collaboration across teams.
About the role
- Clinical Services Manager role at DaVita, supporting clinics with safety and regulatory oversight through targeted coaching and quality initiatives. Ensuring compliance and addressing performance goals with teams.
Responsibilities
- The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys
- Upskilling clinic teams via targeted coaching on clinical competencies
- Providing expert oversight for clinical outcomes by addressing performance outliers
- Conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities.
- Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes
- Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards
- Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns
- Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed
- Complete action plans with team members, focusing on clinical drivers and patient safety concerns
- Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching
- Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles
- Perform other duties as assigned.
Requirements
- Strong clinical background and leadership experience is highly preferred
- Education to commensurate with RN license
- Minimum 2 years Nephrology experience preferred
- Experience leading clinical function or managing nurses
- Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
- Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively
- Bachelor’s degree in associated field
- Experience in CQI methodology and techniques
- Basic understanding of state and federal regulations and requirements
- Current license as RN/RD/SW
- Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
- Preferred: Current CPR certification, CNN or CSN, Bonet Certification within 2 years of employment
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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