Customer Success Analyst at PerkinElmer managing enterprise accounts and ensuring value realization from solutions. Collaborating with teams to drive customer success and product enhancements.
About the role
- Customer Success Manager enhancing Salonkee’s growth by focusing on client retention and upselling digital solutions. Liaising with German speaking salons to demonstrate software value and address specific needs.
Responsibilities
- Act as the main liaison for our German speaking clients, focusing on retaining salons by demonstrating the continuous value of integrating Salonkee's solutions into their operations.
- Identify opportunities to upgrade existing clients to more comprehensive packages and introduce them to our payment services, and additional functionalities
- Develop an in-depth understanding of Salonkee’s software to provide expert guidance on its extensive features and benefits
- Systematically collect and channel client feedback to our product development team to refine and enhance our offerings, ensuring our solutions align with market needs and client expectations.
- Conduct training sessions to educate clients on the full capabilities of Salonkee's software, reinforcing the value it adds to their business.
- Proactively identify any potential risks that might affect client satisfaction or engagement and address these issues promptly to maintain high client retention rates.
Requirements
- Fluency in German and English is required as well as French or Dutch
- Outstanding written and verbal communication skills, with the ability to present complex solutions clearly and persuasively.
- Adept at working with software platforms, with a keen interest in staying updated on the latest technologies.
- Strong analytical and problem-solving skills to navigate client issues in a dynamic, fast-paced environment.
- Proven sales experience with a strong focus on customer satisfaction and retention.
- High energy, motivated, and excited about driving growth and achieving results.
- A love for numbers and growth, with the ability to translate data-driven insights into strategic actions.
Benefits
- A competitive remuneration package.
- A dynamic, international, and supportive work environment with a strong team culture.
- Flat hierarchies that promote open communication and encourage putting your ideas forward
- The opportunity to be part of a success story and make a tangible impact on the future of the beauty and wellness industry.
- Regular company events to foster team bonding and create opportunities for networking and collaboration
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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