Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.
About the role
- Customer Success Manager enhancing Salonkee’s growth by focusing on client retention and upselling digital solutions. Liaising with German speaking salons to demonstrate software value and address specific needs.
Responsibilities
- Act as the main liaison for our German speaking clients, focusing on retaining salons by demonstrating the continuous value of integrating Salonkee's solutions into their operations.
- Identify opportunities to upgrade existing clients to more comprehensive packages and introduce them to our payment services, and additional functionalities
- Develop an in-depth understanding of Salonkee’s software to provide expert guidance on its extensive features and benefits
- Systematically collect and channel client feedback to our product development team to refine and enhance our offerings, ensuring our solutions align with market needs and client expectations.
- Conduct training sessions to educate clients on the full capabilities of Salonkee's software, reinforcing the value it adds to their business.
- Proactively identify any potential risks that might affect client satisfaction or engagement and address these issues promptly to maintain high client retention rates.
Requirements
- Fluency in German and English is required as well as French or Dutch
- Outstanding written and verbal communication skills, with the ability to present complex solutions clearly and persuasively.
- Adept at working with software platforms, with a keen interest in staying updated on the latest technologies.
- Strong analytical and problem-solving skills to navigate client issues in a dynamic, fast-paced environment.
- Proven sales experience with a strong focus on customer satisfaction and retention.
- High energy, motivated, and excited about driving growth and achieving results.
- A love for numbers and growth, with the ability to translate data-driven insights into strategic actions.
Benefits
- A competitive remuneration package.
- A dynamic, international, and supportive work environment with a strong team culture.
- Flat hierarchies that promote open communication and encourage putting your ideas forward
- The opportunity to be part of a success story and make a tangible impact on the future of the beauty and wellness industry.
- Regular company events to foster team bonding and create opportunities for networking and collaboration
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager engaging clients on their digital transformation journey with HPE solutions, ensuring optimal service adoption and customer satisfaction throughout their journey.
Customer Success Specialist guiding new customers through onboarding and building relationships. Focused on client engagement and retention in the property industry.
Client Success Director managing strategic relationships for a property intelligence company. Driving client engagement and ensuring long - term retention with measurable outcomes.
Customer Success Specialist in the real estate sector, providing onboarding and customer support. Focused on enhancing user experience and driving client retention.
SMB Customer Success Manager driving activation, retention, and growth across a portfolio at Sitemate in the tech industry with a focus on customer engagement.
Customer Success Manager for Sydney team driving customer activation and retention across built world industries, collaborating closely with Sales, Account Management, and Support teams.
Client Success Director managing strategic relationships with top real estate brokerage firms. Elevating client engagement and ensuring measurable value from data - enabled solutions in B2B environment.
Customer Success Manager guiding healthcare providers through onboarding and retaining relationships with Torch. Focused on delivering exceptional customer experience and understanding client needs.
Technical Success Manager responsible for troubleshooting and optimizing platform usage for APAC clients. Collaborating with internal teams and providing consultative guidance in a client - facing role.