Senior DevOps Engineer developing core infrastructure supporting Shelf products. Focused on building reliable, secure, and scalable systems in hybrid work environment.
About the role
- Site Reliability Engineer at Salesforce maintaining high uptime for cloud services. Collaborating with teams to automate issue resolution and improve operational excellence.
Responsibilities
- Ensure 99.99% uptime for customer-facing services by proactively monitoring and maintaining the health of supporting systems, contributing directly to customer satisfaction and trust.
- Act in key support roles during major incidents (e.g., Sev0, Sev1) and participate in technical incident reviews for problem management.
- Contribute to Problem Management by populating and participating in Root Cause Analyses (RCAs) and handing them off to the Global Solutions team.
- Ensure all work carried out by the Site Reliability team aligns with the company’s internal compliance policies and directives.
- Collaborate with technical staff to solve complex technical issues and customer concerns.
- Lead and mentor other team members in staying abreast of industry innovations and technologies, and assist in team development growth.
- Thrive in a fast-paced environment, solving sophisticated issues quickly and successfully balancing multiple priorities.
- Automate the detection and resolution of recurring issues in the production environment.
- Help create and improve current processes to reduce operational and engineering toil, including the implementation of AI-driven automation for routine tasks.
Requirements
- Citizenship: U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship.
- Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field.
- Experience: Systems engineering experience in enterprise-scale internet service engineering or support role.
- Technical Skills: Expertise in TCP/IP related technologies (networking protocols, network programming, etc.).
- Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD), with significant exposure to Red Hat Enterprise Linux and Solaris.
- Strong understanding of monitoring security systems and administration.
- Experience provisioning, operating, and running AWS/C2S based infrastructure and systems.
- Proficiency in scripting with Python, Go, or other languages.
- Communication: Strong written and oral communication skills.
- Incident Management: Past experience in Incident Management and a good understanding of ITIL service operations.
- Availability: Ability to participate in a 24/7 on-call rotation supporting large data center operations and be available for shift work.
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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