Commercial Mortgage Analyst supporting the management of active loans at Equitable Bank. Involved in loan analysis, reporting, and collaboration with account managers.
About the role
- Capacity Planning Analyst at Salesforce evaluating and forecasting infrastructure demand. Collaborating with teams to ensure systems are ready for critical events and usage spikes.
Responsibilities
- Review and analyze customer machine metrics to proactively identify potential capacity issues.
- Partner with product owners to understand their service architecture, roadmaps, and business forecasts to produce accurate infrastructure demand forecasts for compute, storage, and network resources.
- Develop and present clear recommendations to engineering teams for increasing capacity when necessary to prevent performance issues and ensure customer trust.
- Act as a subject matter expert for internal teams, providing direct insights and analyses that customer success managers can relay to our customers.
- Work cross-functionally with senior product owners, technical service teams, and data science professionals to optimize processes and contribute to building new automation tools.
- Develop strong, trusting relationships with internal stakeholders to support the continued success of our products.
Requirements
- 8+ years of proven experience in operations, business intelligence, strategy and/or capacity planning.
- Strong analytical skills with experience consolidating complex datasets across various unconnected systems and platforms to tell a clear story.
- Fundamental knowledge of systems infrastructure and how services interact with underlying hardware.
- Experience building statistical models.
- Strong interpersonal and executive presentation skills for effective partnership and long-range planning.
- Experience presenting data in a consistent and repeatable manner to various stakeholders.
- Excellent communication skills, both written and verbal.
- Attention to detail with a focus on data quality.
- A collaborative spirit and excellent interpersonal skills.
- Proficiency with SQL.
- A related technical degree required.
Benefits
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
Job title
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Experience level
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