We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India.
Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.

Sabio

artificial-intelligence

Sabio is a company that specializes in optimizing and enhancing customer experience through technology solutions. They focus on AI and automation to improve contact center performance, reduce call volumes, and empower customer service agents. Sabio offers a range of solutions, including voice automation, virtual assistants, data analytics, and CRM integration, to help businesses make data-driven decisions and exceed customer expectations. The company collaborates with partners such as Amazon Connect, Avaya, Genesys, Salesforce, and more to deliver comprehensive customer experience solutions.

We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.  

• Elicit business goals, user journeys, intents/entities, FAQs, and deflection targets with stakeholders (CX, Operations, Legal).
• Translate requirements into measurable NLU/LLM specs and acceptance criteria.
• Design intents, entities, dialogue flows, handoffs, error recovery, and tone of voice.
• Author prompts, system instructions, tool-use policies, and safety guardrails.
• Create high‑quality utterance datasets, synonyms, lexical/regex patterns, and grammars.
• Build and fine‑tune NLU/LLM components (classification, NER, summarization, RAG over knowledge bases).
• Configure ASR/TTS for omnichannel (voice/chat/messaging).
• Implement data quality checks, PII redaction/anonymization, and prompt/content moderation.
• Define and execute unit, integration, regression, A/B, and user acceptance tests.
• Evaluate with task metrics (containment, deflection, FCR, AHT impact, CSAT), and model metrics (precision/recall, F1, latency, hallucination rate).
• Support CI/CD pipelines, release notes, and rollback plans.
• Monitor production with analytics dashboards, conversation reviews, error triage, and incident response.
• Drive continuous improvement via data‑driven tuning and content updates.
• Ensure GDPR/LOPDGDD compliance, consent, data minimization, and retention policies.
• Apply Responsible AI practices (bias/fairness checks, safety red‑teaming, documentation).
• Partner with Contact Center Ops, QA, Knowledge Management, CRM teams, and vendor partners.
• Provide enablement materials and training for agents and supervisors.

AI Linguist

AI Linguist contributing to customer service bot development at Sabio Group. Joining a team focused on driving change and innovation in CX solutions.

ai-engineer

• Translate business/ CX needs into AI solution designs (NLU/LLM, RAG, ASR/TTS, integrations).
• Define functional & non‑functional requirements (latency, resiliency, observability, security).
• Build and optimize NLU/LLM components (classification, NER, summarization, RAG over KBs).
• Develop data pipelines for ingestion, cleansing, PII redaction, and evaluation datasets.
• Implement CI/CD for models and prompts, feature flags, canary/rollback.
• Track experiments, lineage, and model/prompt versions; automate regression tests.
• Create unit, integration, regression, and load tests.
• Operate services in production with SLOs, monitoring, alerting, and incident response.
• Drive continuous improvement via analytics, conversation reviews, and error triage.
• Enforce GDPR/LOPDGDD: consent, minimization, retention, access control, auditability.
• Work with conversation designers, software engineers, data scientists, QA, and Ops.
• Produce clear design docs, runbooks, and stakeholder updates.

AI Engineer

AI Engineer responsible for designing and implementing AI solutions in customer service bot teams. Join Sabio Group, leading the CX revolution with innovative technology and passion.

project-manager

• Lead project planning, execution, and delivery of AI agent solutions.
• Coordinate with stakeholders to define project scope, goals, and deliverables.
• Manage timelines, resources, budgets, and risks across multiple projects.
• Facilitate collaboration between engineering, data science, UX, and operations teams.
• Ensure compliance with technical and business requirements.
• Monitor and report on project progress, KPIs, and milestones, including project financials.
• Drive continuous improvement and post-deployment optimization.

Project Manager

Project Manager responsible for AI customer service solutions due to Sabio Group's CX transformation focus. Leading cross-functional teams for end-to-end project delivery on customer experience technology solutions.

• Own the **regional AI commercial strategy**, ensuring alignment with Sabio’s global growth priorities. 
• Partner with regional Sales Leaders to target enterprise accounts, drive pipeline, and influence deal strategy. 
• Act as **AI subject-matter expert** in regional pursuits, translating technical capability into business value. 
• Lead regional client workshops, discovery sessions, and executive briefings to identify opportunities. 
• Work closely with Presales and Solution Engineers to validate architectures, solutions, and ROI cases. 
• Provide commercial input into proposals, RFPs, and competitive bids, ensuring clarity and differentiation. 
• Collaborate with Marketing on regional campaigns, events, and thought leadership to position Sabio as the **AI CX partner of choice**. 
• Track, report, and forecast regional pipeline metrics, ensuring accuracy and accountability. 
• Mentor and coach junior colleagues (BDRs, Associates) to strengthen regional sales capability.

AI Commercial Specialist – International

AI Commercial Specialist focusing on AI solutions adoption for enterprise clients. Collaborating with Sales and Marketing teams to drive revenue growth and client engagement in diverse markets.

We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.

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AI Linguist

Sabio

AI Engineer

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Project Manager

Sabio

AI Commercial Specialist – International

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