Sr Project Manager managing projects at Apex Companies, a fast - growing engineering and environmental consulting firm. Leading project delivery and mentoring teams in technical excellence.
About the role
- Project Manager responsible for AI customer service solutions due to Sabio Group's CX transformation focus. Leading cross-functional teams for end-to-end project delivery on customer experience technology solutions.
Responsibilities
- Lead project planning, execution, and delivery of AI agent solutions.
- Coordinate with stakeholders to define project scope, goals, and deliverables.
- Manage timelines, resources, budgets, and risks across multiple projects.
- Facilitate collaboration between engineering, data science, UX, and operations teams.
- Ensure compliance with technical and business requirements.
- Monitor and report on project progress, KPIs, and milestones, including project financials.
- Drive continuous improvement and post-deployment optimization.
Requirements
- Proven experience managing AI or software development projects.
- Strong understanding of conversational AI, NLP, and contact center technologies.
- Excellent communication and stakeholder management skills.
- Ability to translate business needs into technical requirements.
- Experience with Agile/Scrum methodologies.
- Fluency in English; Spanish is a strong advantage.
- **Technologies**
- AI/NLP platforms (e.g., Dialogflow, Azure Bot Services, Rasa)
- Project management tools (e.g., Jira, Trello, Asana)
- Cloud platforms (e.g., Azure, AWS, Google Cloud)
- CI/CD tools and DevOps practices
- CRM and contact center systems (e.g., Genesys, Salesforce)
- **Qualifications**
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
- Master’s degree is a plus.
- **Certifications**
- PMP, PRINCE2, or equivalent project management certification.
- Agile/Scrum certification (e.g., Certified ScrumMaster) preferred.
Benefits
- This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.******Benefits may include:******Pension Scheme**Remote/Flexible work**Life insurance**Health Insurance **25 days paid holiday a year**LinkedIn Learning **Plus many more! (Benefits are dependant on your base location.)******The Small Print******Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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