People Systems & AI Specialist at Made Tech focusing on HRIS optimization and automation. Leading AI tool implementation and mentoring the People team in a technology - driven environment.
About the role
- AI Commercial Specialist focusing on AI solutions adoption for enterprise clients. Collaborating with Sales and Marketing teams to drive revenue growth and client engagement in diverse markets.
Responsibilities
- Own the **regional AI commercial strategy**, ensuring alignment with Sabio’s global growth priorities.
- Partner with regional Sales Leaders to target enterprise accounts, drive pipeline, and influence deal strategy.
- Act as **AI subject-matter expert** in regional pursuits, translating technical capability into business value.
- Lead regional client workshops, discovery sessions, and executive briefings to identify opportunities.
- Work closely with Presales and Solution Engineers to validate architectures, solutions, and ROI cases.
- Provide commercial input into proposals, RFPs, and competitive bids, ensuring clarity and differentiation.
- Collaborate with Marketing on regional campaigns, events, and thought leadership to position Sabio as the **AI CX partner of choice**.
- Track, report, and forecast regional pipeline metrics, ensuring accuracy and accountability.
- Mentor and coach junior colleagues (BDRs, Associates) to strengthen regional sales capability.
Requirements
- Strong understanding of AI/automation technologies (Conversational AI, Generative AI, Agentic AI, RPA).
- Deep knowledge of CX/CCaaS ecosystems and contact centre operations.
- Familiarity with enterprise architecture, integration, and cloud adoption in AI deployments.
- Commercial knowledge of pipeline management, forecasting, and regional go-to-market strategies.
- Awareness of competitive AI/CX vendors and differentiation points.
- Understanding of cultural and business nuances across the region of responsibility.
- Proven ability to influence commercial and technical decisions at executive level.
- Excellent client-facing presentation, communication, and storytelling skills.
- Strong commercial acumen, with the ability to link AI adoption to ROI, TCO, and EBITDA impact.
- Negotiation and deal-shaping skills across complex, multi-stakeholder environments.
- Ability to balance strategic planning with hands-on client engagement.
- Collaborative leadership style — effective across Presales, Sales, Marketing, and Product functions.
- Strong organizational skills to manage multiple opportunities and priorities across a region.
- **Technologies**
- AI/Automation: Conversational AI platforms, LLMs, Agentic AI frameworks, RPA/orchestration.
- CCaaS: Genesys, NICE, Avaya, Amazon Connect, Five9.
- Cloud platforms: AWS, Azure, Google Cloud.
- CRM: Salesforce (or equivalent) for pipeline and forecasting.
- Analytics and ROI modelling tools.
- **Qualifications**
- Bachelor’s degree in Business, Computer Science, Engineering, or related field.
- 8+ years of experience in Sales, Presales, or Commercial roles within AI, CX, or enterprise software.
- Track record of delivering growth in regional or multi-country markets.
- **Preferred / Advantageous Certifications**
- Cloud certifications (AWS Solutions Architect Associate/Professional, Azure AI Engineer, GCP Professional Cloud Architect) desirable.
- Vendor certifications in CX/CCaaS platforms (Genesys Cloud, Amazon Connect, NICE) an advantage.
- Commercial sales training certifications (e.g., MEDDIC/MEDDPIC, Challenger, Miller Heiman) highly desirable
Benefits
- This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.******Benefits may include:******Pension Scheme**Remote/Flexible work**Life insurance**Private health and dental care**Cycle to work **28 days paid holiday a year- (this includes three Sabio days)**LinkedIn Learning **Plus many more! (Benefits are dependant on your base location.)******The Small Print******Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
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