AI Senior Specialist driving AI innovation and embedding an AI culture in Kantar's Finance function. Identifying high - impact AI initiatives and collaborating with technology teams to implement solutions.
About the role
- AI Consultant at Sabio Group leading journey design for automated contact centres. Collaborating with stakeholders to enhance service performance and deliver value in the Netherlands.
Responsibilities
- Lead customer workshops to design, review and optimise automated journeys for contact centres.
- Provide AI consultancy on best practice, conversational design, experience strategy and metric‑driven automation improvement.
- Analyse performance data and identify opportunities to improve containment rates, CX, efficiency and solution performance.
- Create clear, actionable use cases for development teams, ensuring alignment with business goals.
- Identify further automation opportunities, advising customers on prioritisation and expected impact.
- Work closely with customer stakeholders, facilitating discussions and enabling decision‑making even in complex or ambiguous scenarios.
- Collaborate with Sabio delivery, UX and engineering teams to ensure cohesive end‑to‑end solution delivery.
- Represent Sabio on‑site as required, providing a trusted local presence for Dutch‑speaking stakeholders.
Requirements
- Native/Fluent Dutch speaker, with strong English communication skills.
- Demonstrable experience designing automated contact centre journeys (voice or digital).
- Strong consultancy skills — able to engage stakeholders, lead workshops, and drive consensus.
- Understanding of automation KPIs including containment, AHT, NPS, call deflection and CX metrics.
- Ability to turn customer business challenges into structured use cases and improvement plans.
- Comfortable working with technical and non‑technical audiences.
- Able to influence outcomes, facilitate decisions and manage differing viewpoints.
- Experience working with AI‑driven conversational or self‑service solutions.
- Nice to Have experiences in Financial Services or Dutch‑regulated customer‑facing environments.
- Exposure to tooling used in conversational design or CX/automation insights.
- Familiarity with multi‑channel customer service operations.
Benefits
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private healthcare
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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