Customer Service Executive handling customer inquiries and coordinating service processes in logistics. Collaborating with various teams to ensure efficient customer service and document management.
About the role
- Account Customer Service Coordinator at Ryder providing high-level service to key clients in supply chain solutions. Building relationships and managing client inquiries with a proactive approach.
Responsibilities
- Build and maintain a strong working relationship with assigned client(s).
- Respond timely to all inquiries from assigned client(s) via email and/or phone
- Prepare, update and develop client jeopardy orders reports.
- Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations.
- Identify and analyze trends and patterns of RLM operational issues that are causing the jeopardy issues.
- Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
- Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
Requirements
- H.S. diploma/GED required
- Three (3) years or more in a Customer Service role or equivalent required
- One (1) year or more in related Client Account Specialization preferred
- Basic math skills beginner required
- Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required
Benefits
- Medical, Dental, Vision
- Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
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