Customer Service Executive handling customer inquiries and coordinating service processes in logistics. Collaborating with various teams to ensure efficient customer service and document management.
About the role
- Customer Care Specialist providing excellent service and order processing for clients in Thailand. Collaborating with warehouse and resolving customer inquiries and complaints as the main contact point.
Responsibilities
- Provide excellent service to all customers in Thailand
- Order processing for daily operation and coordination of delivery with warehouse
- Main contact point for customer accounts assigned
- Responsible for order entry from receipt of order to delivery of goods
- Facilitate customer complaints
- Monthly follow up customers’ forecast
Requirements
- Minimum 2 years Customer Service experience preferably in Chemical or FMCG.
- Bachelor degree in any field
- Knowledge MS office tools (Excel, Word, Power Point)
- Familiar with SAP system
- Fluent in English and Thai
Benefits
- Excellent service to all customers in Thailand
- Prompt & timely execution of customer orders & delivery
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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