BI - Engineer responsible for creating KPIs and BI solutions for ROSE Bikes. Collaborating with stakeholders and shaping data - driven strategies in the e - commerce sector.
AB
Hybrid Epic Owner — Service Design Focus
Posted 3 weeks ago
About the role
- Epic Owner focusing on Service Design for the ARD ZDF Deutschlandradio Beitragsservice. Responsible for enhancing user satisfaction and efficiency through strategic initiatives in a hybrid role.
Responsibilities
- Plan and manage strategic, digitalization-oriented initiatives
- Research and analyze needs and user behavior
- Develop a roadmap for digitalizing the customer interface
- Continuously improve services and internal processes
- Ensure compliance and document processes
Requirements
- Degree in (e.g. Integrated, Service, Strategic) Design, Psychology, Communications, or a related field
- Experience working in agile, interdisciplinary teams and with end customers
- Experience with digital business models, the digital economy, and/or public administration
- Strategic thinking and decision-making
- Knowledge of Design Thinking and Lean UX methods
- Ability to communicate methodological knowledge clearly
- Strong organizational skills and high planning and management competence
- Strong communication skills and a confident professional presence
Benefits
- Compensation according to the collective bargaining agreement
- Annual vacation and Christmas bonuses
- 31 days of annual leave
- Option for remote work/home office
- Flexible working hours
- Support for work–life balance and family compatibility
- Internal training and professional development opportunities
- Company pension scheme
- Good public transport connections and parking facilities
- Occupational health management
- Wide range of sports and fitness activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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