Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Solution Deployment & Support Specialist managing xClass deployments in Puerto Rico. Responsible for execution and support of deployment activities while resolving technical issues and ensuring compliance with security protocols.
Responsibilities
- Develop comprehensive deployment plans, schedules, and playbooks.
- Coordinate with cross-functional teams to ensure deployment readiness.
- Execute solution deployments across various environments (DEV, QA, PROD).
- Manage cutover activities, including go/no-go checkpoints and deployment validation.
- Oversee hypercare support post-deployment to ensure stability and performance.
- Ensure compliance with DT governance, security protocols, and change management standards.
- Process and resolve end-user tickets, including issues related to environments, migration requests, data loads and configuration updates.
- Troubleshoot deployment-related issues, coordinate and drive rapid resolutions.
- Identify process gaps and recommend improvements to enhance deployment workflows and automation.
- Be able to execute the Major Incident Management process when necessary.
- Represent xClass during Change Advisory Board (CAB) reviews.
- Collaborate with the Service Manager to develop and maintain ServiceNow Knowledge Base articles.
- Coordinate multiple infrastructure teams for annual Disaster Recovery testing and, if needed, DR execution.
Requirements
- Must be a U.S. Citizen.
- Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
- 3–5 years of experience in application or enterprise solution deployments, including web applications, databases, and API changes.
- Strong understanding of release management, DevSecOps pipelines, and environment management.
- Excellent documentation, coordination, and communication skills.
- Proven ability to manage multiple parallel deployments with exceptional attention to detail.
- Strong knowledge of Oracle PL/SQL and database queries.
- Experience with API testing tools (Postman, Talend, SOAP UI, etc.)
- Understanding of ReST APIs, API management, and Open API 3.1+
- Train others on support operations procedures.
- Execute the integration onboarding process, including ensuring reviews and approvals are completed within the SLA.
- Coordinate data, copyback, and connectivity alignments with multiple SAP landscapes.
- Support projects, as needed.
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds
- Participation in the Employee Scholar Program (ESP)
- Life insurance and disability coverage
- Employee Assistance Plan, including up to 8 free counseling sessions
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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