Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.
About the role
- Solution Deployment & Support Specialist managing xClass deployments in Puerto Rico. Responsible for execution and support of deployment activities while resolving technical issues and ensuring compliance with security protocols.
Responsibilities
- Develop comprehensive deployment plans, schedules, and playbooks.
- Coordinate with cross-functional teams to ensure deployment readiness.
- Execute solution deployments across various environments (DEV, QA, PROD).
- Manage cutover activities, including go/no-go checkpoints and deployment validation.
- Oversee hypercare support post-deployment to ensure stability and performance.
- Ensure compliance with DT governance, security protocols, and change management standards.
- Process and resolve end-user tickets, including issues related to environments, migration requests, data loads and configuration updates.
- Troubleshoot deployment-related issues, coordinate and drive rapid resolutions.
- Identify process gaps and recommend improvements to enhance deployment workflows and automation.
- Be able to execute the Major Incident Management process when necessary.
- Represent xClass during Change Advisory Board (CAB) reviews.
- Collaborate with the Service Manager to develop and maintain ServiceNow Knowledge Base articles.
- Coordinate multiple infrastructure teams for annual Disaster Recovery testing and, if needed, DR execution.
Requirements
- Must be a U.S. Citizen.
- Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
- 3–5 years of experience in application or enterprise solution deployments, including web applications, databases, and API changes.
- Strong understanding of release management, DevSecOps pipelines, and environment management.
- Excellent documentation, coordination, and communication skills.
- Proven ability to manage multiple parallel deployments with exceptional attention to detail.
- Strong knowledge of Oracle PL/SQL and database queries.
- Experience with API testing tools (Postman, Talend, SOAP UI, etc.)
- Understanding of ReST APIs, API management, and Open API 3.1+
- Train others on support operations procedures.
- Execute the integration onboarding process, including ensuring reviews and approvals are completed within the SLA.
- Coordinate data, copyback, and connectivity alignments with multiple SAP landscapes.
- Support projects, as needed.
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds
- Participation in the Employee Scholar Program (ESP)
- Life insurance and disability coverage
- Employee Assistance Plan, including up to 8 free counseling sessions
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Part - time Customer Support role in Swindon assisting customers face - to - face. Opportunity for career growth within the Lloyds Banking Group.
Customer Service Representative providing compassionate care at Coyne Veterinary Center. Handling client interaction and administrative duties in a busy veterinary reception environment.
Customer Service Representative at PestCo managing customer inquiries and database. Providing support for residential and commercial pest control services in Hannibal, MO.
Customer Experience Banker providing exemplary service and support in a branch environment. Identifying and recommending banking products to meet customer financial goals.
Customer Service Representative supporting daily store operations while ensuring customer satisfaction and store presentation at H&S Energy fuel stations.
Certified Peer Support Specialist providing mental health and substance use disorder recovery support. Assisting clients through education, case management, and peer counseling while maintaining confidentiality.
Customer Service Representative handling client inquiries at MSX International in Spain. Fluent in Dutch, Swedish, or German with a focus on customer satisfaction in the automotive industry.
Customer Service Representative engaging clients in the automotive sector in Spain. Responding to inquiries via phone and email while ensuring customer satisfaction in a hybrid work environment.
Director of Advanced Analytics & AI at AstraZeneca, leading the design and implementation of AI capabilities. Focus on scalability and compliance for healthcare applications in Asia.