Senior Consultant managing sustainability programs for clients using data analytics and reporting. Collaborating with teams to deliver innovative solutions and mentor junior staff while staying updated on industry trends.
About the role
- Senior Consultant in Managed Application Services, focusing on Microsoft Dynamics 365 Customer Engagement. Responsibilities include solution design, environment management, and client consulting.
Responsibilities
- Designing and develop solutions using Microsoft D365 CE functions and features to meet business objectives
- Environment management including deploying solutions, applying updates and refreshing environments
- Troubleshooting business application and supporting infrastructure issues
- Providing client remote consulting, both functional and technical
- Understanding how to obtain customer business requirements and communicate findings
- Adopting and learning new technologies
- Working and interacting with teams in the configuration of their Microsoft D365 CE system
- Managing issues and projects across multiple clients simultaneously
Requirements
- Undergraduate degree in Computer Engineering, Computer Science, Information Systems or other technical discipline
- 4+ years of experience with Microsoft D365 CE and the Power Platform
- Strong understanding of core CRM functionalities, including Sales, Marketing (Customer Insights), and Customer Service/Field Service
- Proficiency in utilizing Dynamics 365 configuration tools like the Power Platform (Power Automate, Power Apps)
- Experience with integrating Dynamics 365 with other Microsoft products (FSC/BC/GP)
- Knowledge of development tools like Visual Studio and Dynamics 365 SDK for building custom plugins or workflows
- Understanding of web services and APIs for data exchange between Dynamics 365 and external systems
- Certification in Dynamics 365 Customer Engagement
- Fluent in English both written and verbal
- Proficient in; .NET (C#) Scripting (Java Script) SQL Kingsway’s Soft / Scribe/ Boomi SSRS (Fetch XML Based Reporting)
Benefits
- Competitive benefits and compensation package
- Flexibility in your schedule
- Empowering work environment
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