Senior Consultant in Managed Application Services, focusing on Microsoft Dynamics 365 Customer Engagement. Responsibilities include solution design, environment management, and client consulting.
Responsibilities
Designing and develop solutions using Microsoft D365 CE functions and features to meet business objectives
Environment management including deploying solutions, applying updates and refreshing environments
Troubleshooting business application and supporting infrastructure issues
Providing client remote consulting, both functional and technical
Understanding how to obtain customer business requirements and communicate findings
Adopting and learning new technologies
Working and interacting with teams in the configuration of their Microsoft D365 CE system
Managing issues and projects across multiple clients simultaneously
Requirements
Undergraduate degree in Computer Engineering, Computer Science, Information Systems or other technical discipline
4+ years of experience with Microsoft D365 CE and the Power Platform
Strong understanding of core CRM functionalities, including Sales, Marketing (Customer Insights), and Customer Service/Field Service
Proficiency in utilizing Dynamics 365 configuration tools like the Power Platform (Power Automate, Power Apps)
Experience with integrating Dynamics 365 with other Microsoft products (FSC/BC/GP)
Knowledge of development tools like Visual Studio and Dynamics 365 SDK for building custom plugins or workflows
Understanding of web services and APIs for data exchange between Dynamics 365 and external systems
Certification in Dynamics 365 Customer Engagement
Fluent in English both written and verbal
Proficient in; .NET (C#) Scripting (Java Script) SQL Kingsway’s Soft / Scribe/ Boomi SSRS (Fetch XML Based Reporting)
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