Customer Service Representative supporting members and patients with healthcare inquiries while delivering exceptional service and accurate information. Ideal for those with compassion and healthcare experience.
About the role
- Customer Care Executive ensuring customer satisfaction and contributing to sales growth. Engaging with customers and enhancing business processes for a renowned company in Australia.
Responsibilities
- Deliver excellent customer service across all channels, meeting orders and enquiry needs
- Keep customers informed of order or enquiry updates in a professional and courteous manner
- Support sales targets by collaborating with the sales team and performing value-added activities
- Follow company policies, procedures, and Code of Conduct
- Identify customer needs and opportunities to grow the business through a high-touch approach
- Ensure customer satisfaction by coordinating with internal stakeholders
- Contribute to improving business processes and policies using continuous improvement methods
- Support the customer service team in meeting and maintaining customer expectations
- Maintain and update customer information accurately in SAP
Requirements
- Minimum 2 years’ customer service experience
- Proficient in Microsoft Office; SAP knowledge is a plus
Benefits
- sales incentive bonus
- fitness facilities
- hybrid flexibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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