Hybrid Business Analyst – Operations Analytics

at Rover.com

• Job title: Business Analyst – Operations Analytics
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $83,931 - $128,513 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Airflow, SQL, Tableau
• Location requirements: Hybrid, Seattle, United States

About the role

• Business Analyst collaborating with Trust and Safety leadership to enhance pet community safety initiatives. Performing in-depth analysis and delivering strategic recommendations for program improvement.

Responsibilities

• Partner with Trust and Safety leadership to define the strategy for measuring program health and operational performance, including establishing comprehensive metrics, developing crisp reporting, and setting up monitoring rhythms.
• Conduct in-depth analysis of key Trust and Safety operational metrics to identify emerging trends and opportunities, which will inform deeper research and analytical efforts.
• Develop and present crisp narratives resulting from analytics findings and investigations to senior Operations leaders, focusing on both identified problems and proposed solutions.
• Collaborate with Account Safety leadership to measure program performance and proactively identify and mitigate fraud trends on the Rover platform.
• Serve as a strategic partner and advisor to business leaders, making data-driven recommendations on investments and optimization strategies within Trust and Safety.
• Support the construction and maintenance of our core reporting abstractions (built in dbt).

Requirements

• At least 4 years experience working cross-functionally with complex datasets to support organizational decision making.
• Excellent verbal and written communication skills. Specifically, you know how to narrate analysis and results to business partners in a useful, concise, and meaningful way.
• You are extremely comfortable with receiving stakeholder questions and independently translating them into clear, actionable analytical problems to solve, all with relative autonomy.
• You have hands-on experience building out data abstractions using tools such as DBT or Airflow as well as a variety of data visualization tools (e.g., Mode, Looker, Periscope, Tableau, etc.)
• Strong proficiency with SQL. You would feel confident reviewing code produced by other analysts and data scientists

Benefits

• Competitive compensation
• 401k
• Flexible PTO
• Competitive benefits package, including medical, dental, and vision insurance
• Commuter benefits
• Bring your dog to work (and unlimited puppy time)
• Doggy benefits, including $1000 toward adopting your first dog
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly
• Regular team activities performed in person and virtually