IT - Systemadministrator handling Windows server and virtualization responsibilities. Involvement in project work and providing 2nd and 3rd level support for IT services.
About the role
- Contract Administrator responsible for billing administration and compliance with service contracts at Rockwell Automation. Engaging with global teams and ensuring operational efficiency across various time zones.
Responsibilities
- Execute processes in compliance with established SOPs and guidelines.
- Performs a wide variety of billing administration duties for assigned team(s) globally.
- Works with contracts admins, training services admins, field service engineers and regional SPOCs to ensure compliance in the service contracts business.
- Should have exposure around audits and services contracts.
- Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information.
- Prior experience & Knowledge of SAP and IFS.
- Should have required knowledge on commercial aspects of Proposals, Procurements, Contracts, and closures.
- Extract data & publish necessary reports required by the various regional stakeholders as per the established cadence.
- Contribute to Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as & when required.
- Use the various official tools available like conference calls & emails for frequent interaction with peers/customers & regional stakeholders on discussion related to processes, contracts, feedback, presentations & other updates on a regular basis.
- Interact with vendor regional SPOC and Contracts Team Members, Distributors, Training Coordinators, to assure project progress to meet customer requirements.
Requirements
- Bachelor’s Degree in Science/ Commerce/ Business Administration or equivalent
- 3-5 years of relevant experience in Business Operations
- Should have exposure to Global Work style, engagement with clients while sitting at remote locations
- Willing to work in flexible business shifts including AP/EMEA/NA/LA time zone to drive business stakeholder connect
- Lean Six Sigma certifications are a plus.
Benefits
- Hybrid work policy
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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