Field Service Engineer providing customer support for analyzer and measurement systems in the Pulp & Paper manufacturing process. Requires strong technical skills and extensive field experience with travel expectations up to 75%.
About the role
- Field Engineering Specialist traveling to customer sites for technical repair and installation of Roche products. Skilled in providing service and support in Jacksonville, FL area and beyond.
Responsibilities
- Travel to customer sites and showcase your expertise in technical repair and installation for Roche assigned product lines
- Offer valuable service to laboratory customers in your assigned territory
- Provide routine technical support, on-site service, repair, and installation of Roche products
- Serve as a customer contact for technical and service-related issues and perform preventative maintenance
- Diagnose and resolve mechanical, hardware, software, and system failures
- Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
Requirements
- High school diploma and 2 years of technical school or equivalent military training or work experience
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical, system hardware and software, or networking, or wireless networking
- Successful completion of training or certification as defined by RD Services Leadership and policy
- Ability to travel, including overnight travel
- Provide support after hours, on weekends and holidays as required
- Strong customer service skills to ensure positive customer relationships
Benefits
- Discretionary annual bonus based on individual and Company performance
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