Field Engineering Specialist traveling to customer sites for technical repair and installation of Roche products. Skilled in providing service and support in Jacksonville, FL area and beyond.
Responsibilities
Travel to customer sites and showcase your expertise in technical repair and installation for Roche assigned product lines
Offer valuable service to laboratory customers in your assigned territory
Provide routine technical support, on-site service, repair, and installation of Roche products
Serve as a customer contact for technical and service-related issues and perform preventative maintenance
Diagnose and resolve mechanical, hardware, software, and system failures
Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
Requirements
High school diploma and 2 years of technical school or equivalent military training or work experience
5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical, system hardware and software, or networking, or wireless networking
Successful completion of training or certification as defined by RD Services Leadership and policy
Ability to travel, including overnight travel
Provide support after hours, on weekends and holidays as required
Strong customer service skills to ensure positive customer relationships
Benefits
Discretionary annual bonus based on individual and Company performance
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