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About the role
- Operations Field Supervisor leading field operations for in-home fiber installation at Ripple Fiber. Supervising technicians, coordinating tasks, and ensuring quality installation services.
Responsibilities
- Supervise, mentor, and evaluate installation technicians and crews in your market(s)
- Be field-based: participate in installs, trouble tickets, and spot troubleshooting when needed
- Coordinate daily work assignments, routing, scheduling, and dispatching of installation crews
- Monitor installation quality, compliance with SOPs, safety, and company standards
- Perform spot quality audits, ride-alongs, and inspections to enforce workmanship and consistency
- Escalate persistent issues to Regional Ops Manager, and lead remediation plans locally
- Ensure each installer meets productivity targets (jobs per day, adherence, first-time success)
- Interface with customers on installation issues, escalate complaints, and lead resolution efforts
- Support new technician onboarding, training, and coaching on best practices
- Track and maintain field metrics: completion rate, rework, missed appointments, dispatch efficiency
- Coordinate with logistics / supply chain for parts, materials, and tools to avoid job delays
- Enforce safety protocols, ensure crews have PPE, follow ladder / site safety rules
- Collaborate with program, operations, and engineering teams to relay field feedback and improve processes
- Maintain accurate field documentation, job records, and reporting for your team
Requirements
- Experience specifically in FTTH / in-home fiber install operations
- High School diploma or equivalent; technical/trade schooling preferred
- 3+ years of experience in fiber / broadband / telecom installation or field operations
- 1+ year in a leadership or supervisory capacity over installers or field technicians
- Strong ability to work on the ground in installations and also lead people
- Proficiency with routing, scheduling, and dispatch planning
- Good troubleshooting & technical skills in fiber drop, CPE, ONT, WiFi basics
- Strong communication, coaching, and conflict resolution skills
- Ability to manage metrics, field KPIs, and act on performance data
- Valid driver’s license and clean driving record; ability to travel locally
- Willingness to work flexible hours (evenings, weekends) when needed
- Preferred Certifications in fiber optics or broadband (CFOT, SCTE, etc.)
- Experience with field workforce management or mobile dispatch systems
- Some familiarity with escalation paths, SLAs, or regional operations support
- Prior experience interfacing with customers in field installation contexts
- Physical Field-heavy role: substantial time on site, climbing ladders, accessing tight spaces, working outdoors
- Must be able to lift tools or equipment (up to ~40–60 lbs) occasionally
- Ability to traverse uneven terrain, homes, basements, attics, rooftops
Benefits
- Competitive pay
- Comprehensive health benefits
- 401(k) with company match
- Supportive work environment where innovation and teamwork thrive
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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