Hybrid Community Liaison

at Ripple Fiber

• Job title: Community Liaison
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Kitty Hawk, United States

About the role

• Community Liaison supporting business operations and communication throughout construction phases at Ripple Fiber. Ensuring relationships with stakeholders and coordinating logistics while serving in Kitty Hawk, NC.

Responsibilities

• Serve as the primary point of contact for neighborhoods, residents, homeowners' associations (HOAs), and property management companies during the Pre-Sales (pre-construction) and construction phases.
• Maintain strong relationships with key stakeholders, ensuring open and transparent communication during the Pre-Sales (pre-construction) and construction phases.
• Address inquiries, concerns, and feedback from community members, escalating issues to the Regional Market Executive or Customer Service team as needed.
• Organize and attend meetings or events with community representatives to provide project updates and gather input.
• Gather Private/HOA information and maintain relationships to pass to the Community Development team while it is in “Prospecting” status.
• Represent Ripple Fiber at Chamber of Commerce events.
• Attend developer associations/meetings to assess potential opportunities.
• Assist the Regional Market Executive in overseeing business operations and ensuring project milestones are met.
• Coordinate logistics and communications for various phases of the construction process.
• Support internal teams by providing community-related insights that impact project timelines and execution.
• Facilitate the transition of signed private communities from the Community Developer role to the active build phase.
• Ensure construction timelines and commitments are upheld in accordance with expectations and agreements.
• Oversee the deployment of marketing tactics at each necessary phase of the build.
• Ensure community messaging aligns with company branding and project objectives.
• Collaborate with the marketing team to distribute promotional materials, announcements, and project updates.
• Assist in organizing events or outreach efforts to engage residents and stakeholders effectively.
• Conduct weekly touchpoints with marketing and social media teams to ensure market success.
• Participate in identifying sponsorship opportunities that align with company initiatives.
• Ensure all community relations efforts comply with local regulations, HOA agreements, and company policies.
• Monitor and track commitments made to communities, ensuring follow-through on promises and expectations.
• Identify and mitigate potential risks that could impact relationships with stakeholders or project timelines.
• Serve as a "utility" resource for the Regional Market Executive, providing support where needed to ensure smooth operations.
• Assist in administrative duties, reporting, and documentation related to community relations and project progress.
• Willingness to door hang for Pre-CX and pivot on the fly as needed.
• Weekend work required when necessary.

Requirements

• Strong interpersonal and relationship-building skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience in community relations, project coordination, or a related field preferred.
• Knowledge of HOA processes, property management structures, and construction project timelines is a plus.
• Background in account executive roles, event coordination, sales, and communications.
• Experience with MDU/relationship management.
• Familiarity with local communities or existing community contacts preferred.

Benefits

• competitive pay
• comprehensive health benefits
• 401(k) with company match
• supportive work environment where innovation and teamwork thrive