Projects Engineer responsible for executing technical projects and client implementations for ClearFuze. Collaborating with teams to deliver exceptional client experiences while maintaining documentation and workflows.
About the role
- Engineer II providing advanced operational support for Wintel servers at Ricoh. Responsible for infrastructure systems support and trouble ticket resolution.
Responsibilities
- Complete special projects as assigned by management
- Resolves end user and application owner issues utilizing Service Now
- Monitors, installs, upgrades, patches and resolves advanced hardware and OS issues on Wintel servers
- Completes special projects with an advanced knowledge of company & organization policies, practices and procedures.
- Provides advanced customer support by resolving end user and application owner trouble tickets
- Provides advanced support for infrastructure systems (BIG-IP, WebWasher, monitoring, backups, LAN)
- Other duties as assigned
Requirements
- Requires technical degree, certification or equivalent experience.
- Requires minimum of 3 years of experience with Microsoft operating systems.
- Requires knowledge of TCP/IP protocol and knowledge of networking hardware and software, diagnosis, configuration and installations.
Benefits
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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