Hybrid Director, Operations

Posted last month

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About the role

  • Director of Operations providing strategic leadership for Managed Services operations teams. Fostering innovation and operational excellence at Ricoh to drive business growth.

Responsibilities

  • Provides strategic leadership and direction for Managed Services operations teams within a vertical.
  • Champion a culture of operational excellence by identifying, piloting, and scaling innovative technologies and best practices.
  • Lead process improvement initiatives (e.g., Lean, Six Sigma) to optimize workflows and drive measurable improvements.
  • Leverage data analytics and business intelligence tools to monitor KPIs and inform strategic decisions.
  • Develop and execute mentorship programs to nurture emerging leaders and build a strong leadership pipeline.
  • Organize field resources and assignments to maximize efficiency.
  • Engage proactively with clients to understand needs and deliver value.

Requirements

  • Bachelor’s degree preferred or equivalent experience.
  • 10–12 years of relevant experience, including 4+ years of P&L responsibility and extensive supervisory experience.
  • Proven track record in strategic account management, operations leadership, and driving innovation.
  • Experience in data analytics, process improvement, and team mentoring.
  • Strong communication, facilitation, and collaborative leadership skills.

Benefits

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job title

Director, Operations

Job type

Experience level

Lead

Salary

$120,000 - $130,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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