Director of Operations providing strategic leadership for Managed Services operations teams. Fostering innovation and operational excellence at Ricoh to drive business growth.
Responsibilities
Provides strategic leadership and direction for Managed Services operations teams within a vertical.
Champion a culture of operational excellence by identifying, piloting, and scaling innovative technologies and best practices.
Lead process improvement initiatives (e.g., Lean, Six Sigma) to optimize workflows and drive measurable improvements.
Leverage data analytics and business intelligence tools to monitor KPIs and inform strategic decisions.
Develop and execute mentorship programs to nurture emerging leaders and build a strong leadership pipeline.
Organize field resources and assignments to maximize efficiency.
Engage proactively with clients to understand needs and deliver value.
Requirements
Bachelor’s degree preferred or equivalent experience.
10–12 years of relevant experience, including 4+ years of P&L responsibility and extensive supervisory experience.
Proven track record in strategic account management, operations leadership, and driving innovation.
Experience in data analytics, process improvement, and team mentoring.
Strong communication, facilitation, and collaborative leadership skills.
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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