Community Operations Specialist managing community engagement and user interaction for AI company in Japan. Collaborating with global teams to enhance user experience.
About the role
- Vice President of Operations overseeing financial and operational performance of Revel Communities. Driving continuous improvement and leading multi-site operations in senior living industry.
Responsibilities
- reports to the COO and is responsible for leading the operational performance of assigned Revel Communities
- provides strategic oversight and hands-on leadership to ensure strong financial results, consistent execution of brand standards, and an exceptional resident experience
- partners closely with Executive Directors and cross-functional teams to drive performance, operational consistency, and continuous improvement across the portfolio
- oversees community financial performance, including budgeting, forecasting, and ongoing P&L management
- analyzes operating results to identify trends, risks, and opportunities, and drives actions to improve performance
- identifies and implements operational efficiencies while maintaining high service standards
- ensures effective systems, processes, and controls are in place across communities
- conducts regular community visits and compliance audits to ensure consistency and accountability
- partners with Executive Directors and department leaders to provide coaching, support, and recognition
- collaborates with internal teams to support financial training, onboarding, and leadership development
- supports capital planning and leads key operational initiatives and projects
- reviews and guides marketing strategies to drive occupancy and address census opportunities
- recruits, develops, and leads Executive Directors, while building a strong leadership pipeline
- establishes and executes quarterly priorities aligned with organizational goals
- ensures effective onboarding, training, and development practices across communities
- performs other duties as assigned
Requirements
- Bachelor’s degree in a related field
- 10+ years of progressive leadership experience in operations, senior living, hospitality, or a related industry
- Proven experience managing multi-site operations, budgets, and financial performance
- Strong business acumen with the ability to translate data into actionable insights
- Demonstrated ability to lead through others, influence outcomes, and drive results
- Excellent communication, interpersonal, and presentation skills
- Strong organizational and problem-solving capabilities in a fast-paced environment
- Proficiency with business systems, including Microsoft Office and CRM platforms
- Ability to travel up to 70% based on business needs
- Strongly prefer candidate to be located in Phoenix metro area
Benefits
- performance bonuses
- medical benefits
- a 401k with match
- vacation and sick time
- complimentary guest suite privileges
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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