Product Operations team member at Outreach supporting execution of core business and strategic initiatives. Coordinating cross - functional projects to ensure alignment and operational excellence.
MG
Hybrid Inbound Customer Service Representative
Posted 4 weeks ago
About the role
- Customer service representative handling customer correspondence via various channels. Contributing to customer retention in a family-owned business in the coin trade.
Responsibilities
- Handling customer correspondence by phone and in writing, including email and WhatsApp
- General customer service administration (account clarification, complaint handling, developing individual solutions)
- Advising and supporting our customers
- Actively contributing to customer retention for our company
Requirements
- A completed commercial/business vocational training or equivalent is an advantage; career changers are welcome
- You demonstrate strong customer-oriented thinking, communication skills, and negotiation ability
- You have experience in commercial administrative work and are proficient with common MS Office applications
- You are flexible, outgoing, and maintain composure and clear-headedness in stressful situations
Benefits
- Varied responsibilities in an innovative family-owned company in the coin trade
- Working hours according to duty schedule: Mon–Thu (08:00–20:00) and Fri (08:00–19:00), with the option to work from home
- Genuine team spirit and collegial cooperation from staff to management
- Good development opportunities due to strong growth
- Employer contribution to retirement provision
- Health support via a fitness subsidy, company health insurance, and the option of JobRad (company bike leasing)
- Benefits program with exclusive conditions from well-known manufacturers and brands, plus employee discounts
- Regular employee and team events as well as individual training opportunities
- Free coffee, complimentary fruit, free company parking
- Attractive, performance-based pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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