Financial Analyst for Bidcom managing payment reconciliations across regions. Ensuring accuracy in accounting flows and optimizing internal processes.
About the role
- Global Workday Analyst providing technical administration for HR systems and ensuring optimal system support. Troubleshooting, training, and reporting across multiple Workday modules to enhance HR efficacy.
Responsibilities
- Provide Workday training: Deliver stakeholder training for all levels of employees and produce/maintain Knowledge Articles and training materials as required.
- Working with the wider HR Team: Ensure that the quality and consistency of system and process information is enhanced and maintained, investigating, and resolving system issues as they occur.
- Service & Incident Management: Ensure operational effectiveness by managing the ServiceNow queue. Review, analyse, and troubleshoot Tier 1 & 2 support requests (e.g. security assignments, password issues, rescinds, and corrections), resolving them directly or delegating to Tier 3 as required.
- Audit & Access Control: Take ownership of the creation and distribution of access management reporting to satisfy internal and external audit requirements. Regularly review system permissions to ensure compliance and maintain a robust audit trail.
- Process Optimisation: Continually identify opportunities to drive automation, improve efficiency, and enhance the overall employee and HR experience.
- Reporting & Analytics: Develop and maintain complex Workday reports (matrix, composite, dashboards). Use data to identify trends and add efficiency to support team procedures while ensuring strict data privacy standards.
- SDLC Support: Partner with Global Solution Managers and technical teams throughout the system development life cycle, from requirements and design to testing and deployment.
- Release & Update Management: Support semi-annual Workday releases and specialised system updates by performing regression and unit testing to ensure zero-impact transitions.
- Data Management: Execute mass data loading strategies (Workday EIBs or equivalent) for business cycles, deployments, and Merger & Acquisition activities, ensuring high standards of data integrity.
- Knowledge Management & Training: Produce and maintain Knowledge Base (KB) articles and documentation. Take an active role in user empowerment by designing, creating, and hosting engaging training sessions for stakeholders to drive system proficiency.
- Cyclical Processes: Drive the completion of processes such as performance reviews, period schedules, and end-of-year time-off actions.
Requirements
- 2+ years of previous HRIS support experience at level 2 support, with Workday Functional Administration around HCM (hire to retire)
- Experience managing service requests via a ticketing system (e.g. ServiceNow) and an understanding of Continual Service Improvement (CSI).
- Have experience in processing Enterprise Interface Builder (EIB) for mass data uploads
- Experience with other functional areas of Workday such as Access Management, Advanced Reporting
- Experience with Learning Management Systems (e.g. Cornerstone), Recruiting/Referral tools, or Talent platforms (Career+).
- Development of complex dashboards, matrix/composite reports, and experience with Workday Integrations.
- Broad understanding of the HR lifecycle (Recruitment, Onboarding, Performance, Compensation, and Payroll) and how technology supports these functions.
- Customer Focus: Understanding and regularly checking the needs of global HR partners and internal employees.
- Communication & Facilitation: Confident in presenting complex system information clearly; comfortable creating training materials and hosting live training workshops for various stakeholder groups.
- Technical Problem Solving: An analytical and creative mindset capable of troubleshooting complex system errors and data discrepancies.
- Influence & Impact: Ability to communicate technical language to non-technical HR stakeholders to encourage system adoption.
- Data Privacy & Compliance: High degree of discretion and understanding of Global Data Privacy Standards (GDPR) and the importance of rigorous audit reporting.
- Agility: Comfortable working in a fast-paced, global environment with a willingness to learn and challenge existing processes and able to communicate expectations clearly.
- Relevant/Desired Qualifications: Demonstrable experience working with Workday, Experience supporting multiple Workday modules
Benefits
- Competitive salary
- Hybrid working
- Rentokil Initial Reward Scheme
- 23 days holiday, plus 8 bank holidays
- Employee Assistance Programme
- Death in service benefit
- Healthcare
- Free parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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