Senior Communication Manager / Data Analyst responsible for data management and communication strategies at Bundesdruckerei. Analyzing communication data and supporting organizational goals.
About the role
- Principal Data Analyst with EHR/EMR expertise providing operational support for ClinicalPath teams. Collaborating on technology, healthcare workflows, and customer engagements.
Responsibilities
- Participating in customer-facing technical and sales discussions to assess EHR integration needs, data exchange requirements, and clinical workflows.
- Providing expert guidance on interoperability standards (HL7, FHIR, ADT, API integrations) and their application within the ClinicalPath platform.
- Supporting the completion of technical documentation, risk/security questionnaires, and compliance assessments (HIPAA, ISO 27001).
- Maintaining and refresh demo environments (Figma-based and live) to ensure technical accuracy and consistency with current product capabilities.
- Serving as a technical liaison during the contracting and pre-implementation phase, ensuring accurate documentation and clear communication of requirements.
- Writing, optimizing, and troubleshooting SQL queries to support reporting, analytics, and data-driven product operations.
- Developing and maintaining recurring reporting and extract processes, including payer, client, and internal data feeds.
- Maintaining up-to-date technical documentation, architecture diagrams, and internal FAQs to support consistency and knowledge sharing.
- Partnering closely with product, implementation, and customer success teams to translate customer requirements into clear, actionable specifications.
- Identifying opportunities to streamline demo, handoff, and documentation processes for greater operational efficiency.
- Contributing to product and process improvements based on recurring customer feedback or integration challenges.
- Supporting data analysis and technical insights for leadership teams across sales, product, and operations.
Requirements
- Possess extensive and current SQL skills for query writing, optimization, and troubleshooting.
- Have a deep familiarity with EHR/EMR systems and integration workflows, including HL7, FHIR, and ADT message formats.
- Experience supporting or executing technical assessments, security reviews, or RFPs.
- Possess the ability to easily communicate with both technical and clinical stakeholders.
- Proven ability to manage and maintain technical documentation and customer-facing collateral.
- Experience in technical or customer-facing role (product operations, solutions engineering, or technical account management).
- Understanding of cloud infrastructure (AWS, Azure) and healthcare data security best practices.
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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