Hybrid Senior Data Analyst – Care

Posted 15 hours ago

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About the role

  • Senior Data Analyst handling data analysis for customer care at a fintech startup. Proactively using data to improve customer outcomes and drive decision-making processes.

Responsibilities

  • Proactively use data to identify opportunities to improve customer and partner outcomes and Care processes
  • Serve as a strategic sparring partner for Care leaders, supporting their strategy by anticipating key questions
  • Guide decision-making in your area through rigorous analysis, navigating ambiguity and collaborating across domains
  • Promote a self-service approach to analytics by understanding colleagues’ needs in data usage
  • Contribute to shaping the Data Engineering roadmap

Requirements

  • 5–6 years of experience as a Data Analyst in scale-up environments
  • Proficient with SQL, dbt and data visualization tools
  • Comfortable collaborating with cross-functional stakeholders
  • Strong business acumen and recognized as a trusted partner by business stakeholders
  • Strong communication skills with the ability to articulate ideas clearly
  • Fluent in English; French is a plus

Benefits

  • Flexible work arrangements
  • Professional development opportunities

Job title

Senior Data Analyst – Care

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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