Senior Data Analyst handling data analysis for customer care at a fintech startup. Proactively using data to improve customer outcomes and drive decision-making processes.
Responsibilities
Proactively use data to identify opportunities to improve customer and partner outcomes and Care processes
Serve as a strategic sparring partner for Care leaders, supporting their strategy by anticipating key questions
Guide decision-making in your area through rigorous analysis, navigating ambiguity and collaborating across domains
Promote a self-service approach to analytics by understanding colleagues’ needs in data usage
Contribute to shaping the Data Engineering roadmap
Requirements
5–6 years of experience as a Data Analyst in scale-up environments
Proficient with SQL, dbt and data visualization tools
Comfortable collaborating with cross-functional stakeholders
Strong business acumen and recognized as a trusted partner by business stakeholders
Strong communication skills with the ability to articulate ideas clearly
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