Hybrid Senior Manager, Product Design

at Relay

• Job title: Senior Manager, Product Design
• Job type: Full Time
• Experience level: Senior
• Salary: CA$175,500 - CA$214,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: JavaScript, TypeScript
• Location requirements: Hybrid, Toronto, Canada

About the role

• Senior Manager leading product design for Relay, a digital banking platform. Enhancing design quality and team collaboration across multiple product areas in a hybrid environment.

Responsibilities

• Lead and support a group of product designers across multiple product areas, helping them deliver consistently high-quality, user-centered work
• Set and uphold a high bar for design quality and UX craft, providing clear, actionable feedback through critiques and coaching
• Partner closely with Product and Engineering leaders to shape problems early, make smart tradeoffs, and drive strong cross-functional collaboration
• Advocate for foundational UX improvements alongside new feature work, ensuring critical customer needs don’t get lost in the roadmap
• Ensure designs are thoughtful, feasible, and grounded in technical reality by collaborating deeply with engineering partners
• Contribute to and evolve Relay’s design systems, improving consistency, flexibility, and scalability across the product
• Balance near-term delivery with long-term systems thinking, making pragmatic decisions under real constraints
• Stay close to the work: *while this is a leadership role, there may be times you’ll roll up your sleeves or step in to help move things forward*

Requirements

• Have significant experience leading and mentoring product designers, including managing experienced designers
• Bring exceptional design taste and judgment, with a clear point of view on what makes products feel intuitive, usable, and well-crafted
• Are deeply grounded in UX fundamentals and systems thinking, considering flows, states, edge cases, and long-term implications - not just screens
• Can clearly articulate design decisions, especially when the right answer isn’t obvious
• Are comfortable operating in ambiguity, making thoughtful tradeoffs in fast-moving environments
• Partner effectively across product and engineering around a shared vision, understanding technical constraints and implementation realities
• Are motivated by outcomes. You are product minded, and think beyond deliverables to user and business impact
• Are energized by building and improving things over time, even when the environment isn’t perfect
• Nice to have: Experience working on complex, B2B, or systems-heavy products
• Experience scaling teams or design practices as a product organization grows
• Experience owning or evolving a design system
• Working familiarity with frontend technologies (HTML, CSS, JavaScript/TypeScript)
• Experience at a startup or scaling company.

Benefits

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
• Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
• Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
• Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
• Hybrid work environment: we value meaningful collaboration and connection at our Toronto office 3 days a week, with lunch, snacks, and beverages on us.
• Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
• Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
• Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
• Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities.