Manager leading HR Service Centre for Peel Region, accountable for employee lifecycle experience and HR technology. You'll ensure seamless employee interactions with HR systems and compliance.
Responsibilities
Lead the design and oversight of key digital employee “moments that matter,” including onboarding, promotions, and leaves of absence, ensuring a frictionless and supportive system experience
Utilize ServiceNow analytics to identify service delivery pain points and implement continuous improvements to enhance client satisfaction
Serve as the lead authority for HR data governance, ensuring all transactions comply with the Employment Standards Act, Pay Equity, and Collective Agreements
Mitigate organizational risk by overseeing corporate workflows that prevent retroactive pay issues and reduce manual interventions
Manage and support staff in day-to-day operations, providing guidance and direction on escalated and complex issues
Establish modern, efficient service delivery processes that support a hybrid workforce
Requirements
Minimum 7 years of experience in HR Operations or HR Service Delivery, including leadership in high-volume service environments
Advanced expertise in ServiceNow and enterprise HRMS platforms (SAP or PeopleSoft)
Expert knowledge of federal and provincial employment legislation related to pay, benefits, and records management
Demonstrated ability to build strong relationships with senior leaders, union representatives, and cross-functional partners (e.g., IT, Finance)
Benefits
Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
OMERS Pension Plan: Automatic enrolment to help secure your future with peace of mind.
Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level.
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